Service Desk Coordinator

4 days ago


Hackensack, New Jersey, United States Paul Mitchell Schools Full time
Job Description

Paul Mitchell Schools is seeking a qualified Service Desk Leader to join our team.

Job Summary

The Service Desk Coordinator is a professional with sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills.

Key Responsibilities

  • Create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests.
  • Act as a guest service mentor to the Future Professionals.
  • Follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Requirements

  • Successful previous sales experience.
  • Experience with guest service.
  • Self-motivated to set, meet, and exceed goals.
  • Inspire and inspect.
  • Positive and effective communication.
  • Customer service resolution.
  • Teamwork.
  • Beauty product sales.
  • Solid work history with verifiable references.
  • Passion for the beauty industry.
  • Honesty and professionalism.
  • Previous cash management and balancing cash drawers.
  • Experience in handling high volume phone calls.

What We Offer

Paul Mitchell Schools is an equal opportunity employer.

We are committed to providing a unique and wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first.

We offer opportunities for personal and communal growth through activities such as FUNraising, monthly team trainings, student clubs and activities, fashion shows, and photo shoots.

Equal Employment Opportunity

Paul Mitchell Schools does not discriminate on the basis of protected class status, including sex, and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations.

Campus Security Policy and Crime Statistics

The School's Campus Crime and Security Report includes information like the three previous years of crime statistics, certain safety and security policies, and how the School provides timely warnings about Clery crimes that pose an immediate threat to students and employees.



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