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Korean Patient Care Coordinator
2 months ago
Bergen Volunteer Medical Initiative (BVMI) is seeking a highly motivated and compassionate individual to fill the position of Korean Patient Care Coordinator. This role is a vital part of our team, responsible for ensuring that our Korean patients receive high-quality, culturally responsive care.
Key Responsibilities- Primary Point of Contact: Serve as the primary point of contact for Korean patients, providing them with support and guidance throughout their healthcare journey.
- Care Coordination: Liaise between BVMI clinical staff and Korean patients to ensure effective communication and care coordination.
- Appointment Management: Coordinate and manage Korean patient appointments at the BVMI Healthcare Center.
- Referral and Appointment Coordination: Coordinate and manage referrals and appointments at hospitals and outside specialists for Korean patients.
- Interpretation and Translation: Provide interpretation and translation for Korean patients as needed.
- Eligibility Interviews: Conduct eligibility interviews for Korean patients as needed.
- Design and Implement Case Management System: Design and implement a case management system to address social determinants of health among BVMI patients.
- Screen for Social Determinants of Health: Meet patients in the primary health care setting to screen for social determinants of health.
- System Navigation: Act as the system navigator to engage patients in services across the healthcare domains.
- Referrals and Linkages: Provide referrals and linkages to address whole health and family needs.
- Self-Management Goals: Work as part of the BVMI care team to assist patients in achieving self-management goals by facilitating the completion and follow-up on pre-visit planning, action plans, and care plans.
- Collaboration Across Healthcare Domains: Facilitate collaboration across primary, specialist, and behavioral health care.
- Telephonic and In-Person Visits: Conduct telephonic and in-person visits to ensure that the identified social determinants of health needs are addressed.
- Electronic Medical Record: Exhibit knowledge and skill in all functions of the electronic medical record pertinent to successful job performance.
- Documentation and Reporting: Maintain documentation in the Electronic Medical Record and other documentation and reporting as assigned.
- Staff Meetings and Case Review Meetings: Participate in staff meetings and case review meetings.
- Training and Development: Attend meetings and training as assigned.
- Maintaining BVMI's Culture of Caring: The Korean Patient Care Coordinator will be instrumental in maintaining BVMI's culture of caring and ensuring that our Korean patients feel welcomed and well-served.
- Experience: 1-2 years of experience in a clinic or hospital setting (knowledge of the U.S. healthcare system and health challenges of Korean American immigrants is a plus).
- Language Skills: Fluency in English and Korean.
- Education: Bachelor's degree required; relevant experience may be substituted.
- Commitment to BVMI's Mission: Commitment to BVMI's mission and passion for helping vulnerable populations.
- Organizational Skills: Excellent organizational skills.
- Listening and Communication Skills: Excellent listening and communication skills.
- Empathy and Passion for Providing Quality Care: Empathetic and passionate about providing quality care and promoting the well-being of patients.
- Problem-Solving Skills: Ability to be flexible in a fast-paced environment and demonstrate problem-solving skills.
