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Patient Services Liaison
2 months ago
At Hackensack Meridian Health, we're committed to delivering exceptional patient care and experiences. As a Unit Services Representative, you'll play a vital role in ensuring our patients and their families feel welcome and supported throughout their stay.
Key Responsibilities- Facilitate Communication: Serve as a liaison between patients, families, and hospital staff to maintain positive relationships and ensure seamless communication.
- Provide Exceptional Service: Offer a warm and professional welcome to patients and their families, addressing any concerns or questions they may have.
- Manage Unit Operations: Assist with clerical tasks, maintain supply levels, and track equipment to ensure the unit runs smoothly.
- Support Patient Needs: Assist patients and families with non-clinical questions, concerns, and personal needs, such as belongings, delays, or support departments.
- Clerical Support: Complete Advance Directives, including documentation, informing physicians, and collaborating with Consumer Affairs.
- Patient Satisfaction: Create awareness of patient satisfaction on the unit by accessing and printing unit data, comments, and individual surveys, and managing public displays with this information.
- Orientation and Education: Orient patients to the unit and room, review the welcome handbook, and provide instructions for the television, telephone, meal ordering, visiting policy, parking, discharge options, and other non-clinical needs.
- Service Recovery: Act as a service recovery champion by maintaining materials and tracking requirements.
- Education: High school diploma or equivalent.
- Computer Skills: Proficient computer skills.
- Organizational Skills: Possess strong organizational skills and be detail-oriented to facilitate information, multiple tasks, and accurate completion of all required procedures.
- Schedule: Willingness to work every other weekend, three out of six holidays, and rotating shifts based on needs.
- Experience: 2 years of experience in a front desk, reception, or customer service role.
- Language Skills: Proficiency in a second language.
