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Healthcare Operations Coordinator

2 months ago

Hackensack, New Jersey, United States Ennoble Care Full time
Job Description

About Us

Ennoble Care is a leading provider of mobile primary care, palliative care, and hospice services. Our team of clinicians delivers high-quality care to patients in their homes, ensuring a continuum of care for those with chronic conditions and limited mobility.

Our Mission

We strive to provide exceptional service to doctors, clinicians, staff, and patients, working together to conquer healthcare goals. Our inbound Center of Excellence is dedicated to supporting patients and medical professionals every day.

Job Summary

We are seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be responsible for the patient care plan, supporting caregivers and families with empathy and patience. Your duties will include helping with prescription refills, decoding lab results, documenting sensitive patient data, and providing a best-in-class patient experience.

Key Responsibilities

  • Solution Seeker
    • Identify patient challenges and provide solutions utilizing internal systems, training, and knowledge base materials.
  • Customer Service Champion
    • Provide superior customer service and communication skills, demonstrating patience and empathy.
  • Systems Navigator
    • Navigate multiple applications and systems, proficiency in typing and MS Windows-based applications.
  • Professionalism & Development
    • Meet daily, weekly, and monthly individual and team goals.
    • Strive for continuous self-development and career progression.
    • Pass a pre-employment background screening.
    • Adhere to the company's punctuality and PTO policies.

Benefits

  • Medical, Dental, Vision, and Life insurance
  • PTO
  • Paid Office Holidays
  • Paid Sick Time
  • 401(k) with up to 3% company match
  • Referral Program
  • Payactiv: pay-on-demand

Equal Opportunity Employer

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.