Client Intake Coordinator

1 week ago

West Palm Beach, Florida, United States Ferd & Gladys Alpert Jewish Family & Childrens Ser Full time
Position Overview

About Ferd & Gladys Alpert Jewish Family & Children's Service

Ferd & Gladys Alpert Jewish Family & Children's Service is a dedicated not-for-profit organization committed to enhancing the lives of individuals and families across various demographics. Our mission encompasses a wide range of programs aimed at promoting the welfare of children, supporting the independence of older adults, and ensuring quality of life for individuals with special needs.

We are seeking a proficient Intake and Referral Specialist to manage initial inquiries from individuals seeking our services. This role is crucial in assessing needs and directing clients to suitable resources, particularly for those experiencing distress, crisis, or other significant challenges.

Key Responsibilities:

  • Conduct comprehensive telephone assessments to identify the full spectrum of issues, ensuring appropriate referrals and options are provided.
  • Perform in-person assessments when necessary to gather more detailed information.
  • Utilize crisis intervention strategies, both over the phone and face-to-face, to support individuals in urgent situations, including those at risk of self-harm or in need of financial assistance.
  • Offer short-term supportive counseling via phone or in-person to assist clients during waiting periods or for those requiring limited engagement.
  • Engage in brief case management to advocate for clients needing additional support.
  • Act as an advocate for clients, collaborating with family members and external agencies to ensure comprehensive assistance.
  • Facilitate case conferences with internal and external stakeholders to optimize client care.
  • Maintain accurate and thorough documentation to ensure assessments are complete and interventions are properly recorded.

Qualifications:

  • Master's degree from an accredited School of Social Work or a related Behavioral Health program.
  • Proficient social service assessment skills are essential.
  • Prior experience in intake processes is preferred.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent organizational, time-management, and communication skills, both verbal and written.
  • Ability to manage multiple tasks and prioritize effectively.

We provide a flexible work environment, competitive compensation, medical benefits, paid time off, and retirement plans.

Ferd & Gladys Alpert Jewish Family & Children's Service is an equal opportunity employer, committed to fostering a diverse workplace free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Choosing to work for a non-profit organization is a meaningful decision. At Ferd & Gladys Alpert Jewish Family & Children's Service, our employees are driven by a shared commitment to support individuals during their most challenging times.

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