Client Services Coordinator

2 weeks ago

West Palm Beach, Florida, United States RELIVE Health Wellington Full time
Job Overview

Benefits and Opportunities

  • Career Advancement Potential
  • Service Benefits Varying by Location

Company Introduction
RELIVE is a leading health and wellness facility dedicated to prioritizing client needs by crafting tailored wellness strategies for exceptional outcomes. We focus on long-term solutions that empower our clients to enhance their well-being and vitality. Our mission is to support individuals in overcoming challenges and achieving their optimal health.

Position Summary
As a Health Center Front Desk Specialist or Client Services Coordinator, you will uphold a high standard of professionalism and confidentiality. This role involves efficiently onboarding and checking out clients based on the services rendered. Establishing effective working relationships with colleagues and external partners is essential. You will maintain comprehensive knowledge of all clinic offerings and ensure the highest level of product expertise. Your goal is to provide clients with an exceptional experience throughout their visit.

Key Responsibilities

  • Greet patients and visitors warmly, either in person or via phone, and address inquiries or direct them appropriately.
  • Enhance patient satisfaction and optimize provider time by effectively scheduling appointments.
  • Keep patient appointments on track by notifying providers of arrivals and managing service delivery timelines.
  • Provide comfort to patients by anticipating their concerns, answering questions, and maintaining a welcoming reception area.
  • Ensure the availability of treatment information by organizing and retrieving patient records efficiently.
  • Manage patient accounts by collecting, recording, and updating personal and financial details.
  • Process prescriptions, update financial records, and manage patient charges while ensuring accurate invoicing.
  • Oversee office inventory and equipment by monitoring stock levels, anticipating supply needs, and coordinating orders.
  • Safeguard patient rights by adhering to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Support operational efficiency by following established policies and procedures and reporting necessary changes.
  • Collaborate with administrative and medical team members before and after therapy sessions, participating in shared decision-making.
  • Utilize online booking systems accurately.
  • Assist patients with inquiries and follow up as needed.

Qualifications

  • High school diploma or GED equivalent.
  • Prior experience in customer service roles.
  • Experience in a healthcare environment is preferred.

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