Client Intake Coordinator

1 week ago


Fernandina Beach, Florida, United States ResourceMFG Full time


Position Overview:
ResourceMFG is currently seeking dedicated individuals for the role of Intake Specialist. This position is ideal for those who thrive in a people-oriented environment and are passionate about assisting clients in navigating their needs.

Work Environment:
We prioritize a safe and clean workplace, fostering an employee-centric culture. Our commitment to safety includes comprehensive training programs to ensure a secure working atmosphere.

Shift Details:
Monday to Friday, 8 AM - 5 PM
Compensation:
Starting pay at $18.00 per hour.

Benefits Offered:
- Weekly pay with direct deposit options
- Referral bonuses for successful candidate recommendations
- Medical benefits and retirement plans
- Discounts on cell phone plans
- Access to free online courses through Penn Foster

Key Responsibilities:
- Gather initial inquiries and demographic information from clients
- Request and verify eligibility documentation from clients
- Conduct screenings to assess program eligibility
- Schedule intake appointments and provide follow-up on case statuses
- Prepare necessary documentation prior to scheduled intakes
- Maintain accurate client logs and communication records
- Answer incoming calls and provide relevant program information
- Update client data in the agency database
- Maintain organized files in accordance with program requirements
- Perform additional tasks as assigned by supervisors

Qualifications:
- Proficiency in English, including speaking, reading, and writing
- High School Diploma required; Bachelor's degree in education, social services, or a related field preferred
- Understanding of Refugee and Refugee Resettlement processes
- Competence in Microsoft Office Suite and relevant software
- Strong organizational skills with attention to detail
- Ability to manage multiple tasks effectively
- Physical capability to stand, walk, bend, and sit as needed
- Flexibility to participate in evening and weekend activities
- Valid Driver's License required.

Job Purpose:
The primary responsibility of the Intake Specialist is to manage the screening and eligibility determination process for clients seeking Refugee Resettlement Services Programs.


#rmfgindeed

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