Resident Services Coordinator II

2 weeks ago

Kensington, Maryland, United States Housing Opportunity Com Full time
Job Overview

The Resident Services Department at Housing Opportunity Com is dedicated to improving the quality of life for our clients by providing a wide range of exceptional programs, services, and resources. Through strategic collaborations with local government entities, federal agencies, and community organizations, we are able to deliver comprehensive service coordination, impactful resident initiatives, and extensive supportive housing services to individuals and families living in our properties or receiving our housing assistance.

The Resident Services Coordinator II plays a crucial role in managing data, reporting, and overseeing the Permanent Supportive Housing team, as well as administering HUD McKinney PSH grant programs. This position also serves as the Homeless Management Information System (HMIS) administrator for our organization, working closely with the Montgomery County Continuum of Care (CoC). The role requires a solid understanding of social work principles and housing programs, including Section 8 and McKinney housing initiatives. The responsibilities are carried out under general supervision, allowing for significant autonomy in planning and selecting effective methods to achieve objectives. While guidelines are provided through grant regulations and organizational policies, the role demands adaptability and the development of new procedures based on individual expertise. The effectiveness of this position directly influences the quality of services provided and the proper management of grants.

This role involves addressing a variety of challenges, such as ensuring program compliance, audit readiness, and monitoring the regulatory adherence of specific grants, often requiring innovative problem-solving approaches. Strong communication skills are essential, as the individual will present data to various community partners, HUD representatives, and internal departments. The majority of work is conducted in an office environment, with regular meetings scheduled with the Montgomery County CoC and program staff. The Coordinator will oversee all unit reports, including those for the Local Behavioral Health Administration, Department of Health and Human Services, Resident Services Division, CoC, HUD APR, and Grant Renewals. Supervisory responsibilities may often be crisis-driven.

Key Responsibilities:

Data Management and Compliance

  • Serve as the Agency HMIS administrator, ensuring data accuracy and completeness, interpreting data to recommend performance improvements, and preparing data for HUD APR and Grant renewals.
  • Assist with program audits and contract monitoring.
  • Complete the HUD Annual Performance Report and support the PSH HUD Grant renewals.
  • Investigate and resolve all monthly internal compliance issues related to McKinney programs.
  • Support the administration of McKinney and Montgomery County DHCA and DHHS grants, preparing all necessary documentation.

Supervisory Duties

  • Oversee team members, including Housing Locator, Housing Specialist, Administrative Aide, and temporary staff.
  • Monitor Housing Locator contracts, tracking housing location data and preparing monthly reports for contract evaluations.

Additional Responsibilities

  • Act as a liaison with the CoC and other program partners, including MCCH, Interfaith Works, Cornerstone Montgomery, and DHHS.
  • Support overall program operations, policy development, and provide supervisory coverage as necessary.
  • Perform other related tasks as assigned.

Qualifications:

Experience:

  • A minimum of four years of relevant experience.
  • At least one year of supervisory experience.

Education: A Bachelor's Degree in Business Analytics, Political Science, or a related field from an accredited institution is required. An equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities:

  • Proficient in computer skills (HMIS, Excel, Yardi preferred) with the ability to analyze and manipulate data.
  • Understanding of statistics and research methodologies.
  • Strong communication skills and a positive demeanor.
  • Ability to connect with individuals from diverse backgrounds and cultures.
  • Familiarity with eligibility criteria and procedures for federal and state entitlement programs.
  • Excellent assessment, oral, and written communication abilities.
  • Capability to work independently, meet deadlines, and exercise sound judgment.
  • Knowledge of landlord-tenant laws, regulations, and HUD CoC programs is advantageous.
  • A valid driver's license and personal transportation are required.

Housing Opportunity Com is an equal-opportunity employer committed to fostering diversity and inclusion in the workplace. All qualified candidates will be considered for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited by applicable law. We promote a drug-free workplace.

Background checks, employment reference checks, and, where applicable, driving record reviews will be conducted to determine suitability for employment. Selected candidates will be required to undergo pre-employment drug and alcohol screening. Employment is contingent upon the results of these tests.

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