Housing Assistance Coordinator

2 weeks ago

Kensington, Maryland, United States Housing Opportunities Commission Full time

The Housing Opportunities Commission (HOC) is dedicated to improving the quality of life for its clients through the effective delivery of a wide range of essential programs, services, and resources. By fostering collaborative relationships with local government entities, federal agencies, and community organizations, the Resident Services Department is positioned to provide extensive service coordination, impactful resident initiatives, and comprehensive supportive housing services for individuals and families residing in HOC-managed properties or receiving HOC housing subsidies, as well as those on the waitlist.

This role involves the assessment of client rent and Housing Assistance Payments (HAP) for the McKinney Permanent Supportive Housing Program. Responsibilities include processing annual recertifications and interim certifications for both individuals and families, along with conducting initial, annual, and special inspections for all programs. The position necessitates independent judgment to interpret and analyze data or information, weighing various options to establish appropriate rents and HAP. The employee will be guided by overall program objectives and priorities while managing daily tasks such as updating family income and recertifying clients.

To excel in this position, the employee must possess a thorough understanding of Federal, State, and local laws, as well as the rules and regulations governing subsidized housing programs. The ability to apply relevant guidelines to specific cases is essential.

Interactions will occur with various stakeholders, including landlords, property owners, and social service agencies. Strong communication skills are required to effectively convey ideas and technical information. The work environment includes both a standard office setting and fieldwork in client residences, with potential exposure to challenging client behaviors. Candidates should be physically capable of navigating stairs, bending, squatting, and lifting up to 20 lbs.

The impact of this role is significant, directly influencing the effectiveness of the housing program and the quality of services provided to clients.

Key Responsibilities:

Recertification Duties:

  • Review documentation to gather necessary information for determining client rent contributions and landlord HAP in a timely manner.
  • Process amendments to the HAP Contract between HOC and landlords to reflect changes in family composition or income during recertifications promptly.
  • Prepare client files for audits and generate reports as required by funding sources.
  • Evaluate requests for lease approvals and negotiate rental terms with landlords.

Inspection Duties:

  • Conduct inspections of properties to ensure compliance with Housing and Urban Development (HUD) Housing Quality Standards (HQS) and other applicable regulations.
  • Document and report on unit deficiencies and health and safety concerns.
  • Assess damages, identify responsible parties for corrections, and establish deadlines for compliance, while documenting efforts to rectify issues.
  • Schedule all inspections and maintain communication with landlords and clients regarding inspection results and necessary follow-ups.
  • Communicate inspection outcomes and related matters effectively with supervisors, housing specialists, landlords, and program participants.
  • Provide clear explanations of the MCK PSH program, its procedures, and services to landlords and clients while maintaining confidentiality.
  • Continuously seek to enhance operations, reduce turnaround times, streamline processes, and collaborate to deliver high-quality customer service.
  • Perform additional related duties as assigned.

Minimum Qualifications:

Experience:

  • Two (2) years of experience in a customer service or housing environment, or an associate's degree with relevant customer service experience.

Education:

  • Associate's degree in a related field.

Note: An equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities:

  • Strong interviewing and counseling skills.
  • Effective oral and written communication abilities.
  • Knowledge of or the capacity to learn subsidized housing program guidelines and relevant landlord/tenant laws.
  • Proficient math skills.
  • Foreign language proficiency is a plus.
  • Experience in property management, marketing, and training is desirable.
  • Proficient in using computer software, including Google Suites and Excel.

The Housing Opportunities Commission is an equal-opportunity employer committed to fostering diversity and inclusion in the workplace. All qualified applicants will be considered for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable law. HOC promotes a drug-free workplace.

Criminal background checks, employment reference checks, and, where applicable, driving record reviews will be conducted to determine employment suitability. Selected candidates will be required to undergo pre-employment drug and alcohol screening, with employment contingent upon the results.

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