Community Engagement Specialist
1 week ago
The YMCA of Snohomish County is dedicated to creating meaningful career opportunities. Each day, we strive to make a positive impact in our communities through initiatives focused on youth development, health, and social responsibility. Our dynamic work environment evolves to meet the diverse needs of those we serve. As a non-profit organization, we are committed to enhancing the lives of individuals and families. This includes helping members achieve their fitness goals, supporting children's growth in our childcare programs, fostering family connections, and providing youth with essential life skills through various activities.
Position Overview:
Provide exceptional service to our varied members, guests, and program participants. Address member and guest inquiries, promote memberships and programs, and ensure the Welcome Center and other facility areas are clean and organized.
Key Responsibilities:
- Deliver outstanding service to members, guests, and program participants both in-person and via phone, enhancing member engagement and retention.
- Participate in entry-level sales by following the sales process (introduction, probing, closing).
- Resolve membership-related issues effectively.
- Implement all YMCA policies and procedures to ensure a positive experience for members.
- Respond appropriately to emergency situations.
- Supervise locker room areas and comply with safety protocols.
- Perform additional tasks as assigned.
- Minimum age requirement of 18 years.
- For closing shifts, a minimum age of 21 is required.
- Strong interpersonal and problem-solving abilities.
- Basic computer skills are necessary.
- Proficiency in a second language is preferred.
- Foster relationships with a diverse membership in culturally sensitive ways, connecting members with each other and the YMCA.
- Demonstrate values of Caring, Honesty, Respect, and Responsibility.
- Complete necessary training and certifications within set guidelines.
- Punctually arrive for shifts and accurately record time worked.
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