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Community Engagement Specialist

2 months ago

Everett, Washington, United States YMCA of Snohomish County Full time


The YMCA of Snohomish County is dedicated to fostering careers that make a difference. Each day, the Y leaves a significant impact on our communities through initiatives focused on youth development, promoting healthy lifestyles, and upholding social responsibility. Our dynamic work environment continually evolves to meet the diverse needs of those we serve. As a non-profit organization, we prioritize people, assisting members in achieving fitness goals, nurturing children in our childcare services, fostering family connections, and providing youth with essential life skills through various programs.

Position Overview:

Deliver exceptional service to our varied members, guests, and program participants. Address member and guest inquiries, advocate for memberships and programs, and ensure the Welcome Center and surrounding areas are clean and organized.

Key Responsibilities:
  • Deliver outstanding service to members, guests, and program participants both in-person and via phone, enhancing member engagement and retention.
  • Engage in entry-level sales by following the sales process (introduction, probing, closing).
  • Address and resolve any membership-related issues.
  • Implement all YMCA policies and procedures to guarantee a positive experience for members.
  • React promptly to emergency situations.
  • Supervise locker room areas and comply with safety protocols.
  • Perform additional duties as required.
Qualifications:
  • Minimum age requirement of 18 years.
  • For closing shifts, a minimum age of 21 is required.
  • Strong interpersonal and problem-solving abilities.
  • Basic computer skills and knowledge are essential.
  • Proficiency in a second language is preferred.
YMCA Culture:
  • Foster relationships with a diverse membership in culturally sensitive ways, connecting members with each other and the YMCA.
  • Demonstrate Caring, Honesty, Respect, and Responsibility.
  • Complete all necessary training and certifications within specified guidelines.
  • Arrive punctually and be prepared for shifts, ensuring accurate clocking in and out.