Membership Engagement Specialist
2 weeks ago
The YMCA of Snohomish County is seeking a dedicated Membership Engagement Specialist to enhance our team.
About Us: The YMCA of Snohomish County is committed to fostering community well-being through youth development, healthy living, and social responsibility. Our dynamic work environment evolves to meet the diverse needs of our community. As a non-profit organization, we prioritize helping individuals achieve fitness goals, supporting children's growth in our childcare programs, promoting family unity, and providing youth with essential life skills through various programs.
Position Overview:
As a Membership Engagement Specialist, you will deliver exceptional service to our varied members, guests, and program participants. Your role will involve addressing member needs, promoting our memberships and programs, and ensuring the Welcome Center and surrounding areas are clean and organized.
Key Responsibilities:
- Deliver outstanding service to members, guests, and program participants both in-person and via phone, enhancing member engagement and retention.
- Participate in entry-level sales by following the sales cycle (introduction, probing, closing).
- Address and resolve any membership-related concerns.
- Implement all YMCA policies and procedures to ensure a positive experience for members.
- Respond effectively to emergency situations.
- Manage towel distribution and laundering, monitor locker rooms, and adhere to safety protocols.
- Perform additional duties as assigned.
- Must be at least 18 years old.
- Possess strong interpersonal and problem-solving abilities.
- Basic computer skills are required.
- Fluency in a second language is preferred.
- Foster relationships with a diverse membership in culturally sensitive ways, connecting members with each other and the YMCA.
- Demonstrate Caring, Honesty, Respect, and Responsibility.
- Complete necessary training and certifications within specified guidelines.
- Punctuality is essential; arrive on time and clock in/out using the timekeeping system.
We are looking for candidates with flexible availability, particularly those who can work evenings and weekends. The ideal candidate should be able to commit to 15-25 hours per week (3-5 shifts).
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