Student Services Specialist Senior
1 week ago
Position: Student Services Specialist Senior
Location: Maricopa County Community Colleges
Job Summary:
We are seeking a highly skilled Student Services Specialist Senior to provide high-level enrollment services support in areas such as admissions, records, and registration. This position involves interacting with a diverse population and coordinating office workflow while providing training to other staff members.
Key Responsibilities:
- Lead and coordinate back office workflow, including transcript processing and document retention, to ensure efficient and accurate services.
- Provide support to call center and front desk functions, ensuring timely and effective communication with students and staff.
- Assist students with admissions, registration, and financial aid processes, providing guidance and resolving issues in a professional manner.
- Prepare training materials and assist with training new staff members, promoting knowledge sharing and best practices.
- Compile data and prepare reports for supervisors, providing insights and recommendations for process improvements.
Requirements:
An Associate's Degree and 2 years of student services experience, or a High School diploma and 4 years of experience in student services, are required for this position.
Preferred Qualifications:
- Experience in Enrollment Services or Admissions & Records Office, with a strong understanding of student information systems and project management.
- Familiarity with state and federal regulations in higher education, ensuring compliance and adherence to policies.
- Experience working with diverse student populations, promoting inclusivity and cultural sensitivity.
Working Conditions:
- Travel may be required to different locations, and evening and weekend work may be necessary to meet the needs of students and staff.
- Prolonged computer screen viewing may be necessary, and the ability to lift objects up to 25lbs is required.
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