Student Services Specialist Senior

1 week ago


Everett, Washington, United States Maricopa Community Colleges Full time

Position: Student Services Specialist Senior

Location: Maricopa County Community Colleges

Job Summary:

We are seeking a highly skilled Student Services Specialist Senior to provide high-level enrollment services support in areas such as admissions, records, and registration. This position involves interacting with a diverse population and coordinating office workflow while providing training to other staff members.

Key Responsibilities:

  • Lead and coordinate back office workflow, including transcript processing and document retention, to ensure efficient and accurate services.
  • Provide support to call center and front desk functions, ensuring timely and effective communication with students and staff.
  • Assist students with admissions, registration, and financial aid processes, providing guidance and resolving issues in a professional manner.
  • Prepare training materials and assist with training new staff members, promoting knowledge sharing and best practices.
  • Compile data and prepare reports for supervisors, providing insights and recommendations for process improvements.

Requirements:

An Associate's Degree and 2 years of student services experience, or a High School diploma and 4 years of experience in student services, are required for this position.

Preferred Qualifications:

  • Experience in Enrollment Services or Admissions & Records Office, with a strong understanding of student information systems and project management.
  • Familiarity with state and federal regulations in higher education, ensuring compliance and adherence to policies.
  • Experience working with diverse student populations, promoting inclusivity and cultural sensitivity.

Working Conditions:

  • Travel may be required to different locations, and evening and weekend work may be necessary to meet the needs of students and staff.
  • Prolonged computer screen viewing may be necessary, and the ability to lift objects up to 25lbs is required.


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