Community Engagement Specialist

1 week ago


Everett, Washington, United States YMCA of Snohomish County Full time


The YMCA of Snohomish County is dedicated to creating meaningful careers that contribute to the community. Each day, the Y leaves a lasting impact through initiatives focused on youth development, promoting healthy lifestyles, and fostering social responsibility. Our dynamic work environment evolves to meet the diverse needs of our community. As a non-profit organization, we prioritize people, helping our members achieve fitness goals, ensuring children flourish in our childcare services, encouraging family bonding, and providing youth with essential life skills through various programs.

Position Overview:

Provide exceptional service to our varied members, guests, and program participants. Address member and guest inquiries, advocate for memberships and programs, and ensure the Welcome Center and other facility areas are clean and organized.

Key Responsibilities:
  • Deliver outstanding service to members, guests, and program participants both in-person and via phone, enhancing member engagement and retention.
  • Participate in entry-level sales activities, adhering to the sales process (introduction, probing, closing).
  • Resolve membership-related issues and concerns.
  • Implement all YMCA policies and procedures to guarantee a positive experience for members.
  • React promptly to emergency situations.
  • Supervise locker room areas and comply with safety protocols.
  • Perform additional tasks as assigned.
Qualifications:
  • Minimum age requirement of 18 years.
  • For closing shifts, candidates must be at least 21 years old.
  • Excellent interpersonal and problem-solving abilities.
  • Basic computer proficiency is necessary.
  • Proficiency in a second language is preferred.
YMCA Culture:
  • Foster relationships with a diverse membership, connecting individuals in culturally responsive manners.
  • Demonstrate values of Caring, Honesty, Respect, and Responsibility.
  • Complete all mandatory training and certifications within specified timeframes.
  • Punctually arrive for shifts and accurately record time in the timekeeping system.


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