Healthcare Reception Coordinator

2 weeks ago


Las Vegas, Nevada, United States Nevada Heart & Vascular Center Full time
Job Overview

The Healthcare Reception Coordinator plays a crucial role in facilitating patient interactions within a medical environment while managing essential administrative responsibilities for the healthcare team.

Key Responsibilities
  • Patient Interaction: Welcome patients both in person and via phone with professionalism.
  • Appointment Management: Schedule patient visits in alignment with physician availability to enhance patient satisfaction.
  • Intake Process: Guide new patients through intake documentation and clarify any queries regarding forms.
  • Payment Processing: Handle financial transactions post-treatment efficiently.
Qualifications

Education and Experience:

  • Completion of high school diploma or GED is mandatory.
  • Prior experience with AthenaOne or similar Electronic Medical Record (EMR) systems is advantageous.
  • Proficiency in Microsoft 365 is essential, particularly in Excel, Word, and Teams.
  • A minimum of one year of experience in a medical office setting is required.
Skills and Competencies
  • Exceptional verbal communication skills for effective interaction with patients and team members.
  • Strong organizational abilities, time management skills, and attention to detail.
  • High emotional intelligence to positively engage with patients experiencing concerns.
  • Adept at gathering and interpreting clinical information.
  • Ability to work autonomously in a dynamic and fast-paced environment.
Essential Duties
  • Promptly address patient inquiries or direct them to the appropriate personnel.
  • Coordinate with Medical Assistants regarding patient arrivals.
  • Anticipate patient needs to alleviate anxieties and provide clear information.
  • Maintain office supplies by forecasting needs and communicating with the lead.
  • Collaborate with other members of the billing office as required.
  • Achieve and surpass departmental goals and key performance indicators.
  • Adhere to departmental policies and procedures in all job functions.
  • Attend staff meetings and contribute to discussions on departmental improvements.
  • Participate in evaluating reports and outcomes to align with departmental objectives.
  • Propose innovative ideas and policies to enhance team performance.
  • Take initiative on projects, conduct research, and follow through with actionable plans.
  • Engage in problem-solving to develop effective solutions.
  • Fulfill additional duties as assigned.
  • Comply with corporate, departmental, and HR policies and procedures.
Physical Requirements
  • Must possess visual and auditory acuity for effective communication.
  • Ability to operate various office equipment, including PCs, copiers, and multi-line telephones.
  • Occasional light lifting may be required, not exceeding 20 pounds.
  • Work environment is primarily indoors with potential for some offsite travel.


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