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Reception Coordinator

2 months ago

Las Vegas, Nevada, United States Brian J Parker MD Full time
Job Description

We are seeking a friendly, detail-oriented Reception Coordinator to enhance our practice. The ideal candidate should have a genuine interest in the beauty and aesthetics sector. Making a positive first impression is essential for this position, as you will be the initial and final point of contact for our clients.

This role demands exceptional customer service skills, the ability to manage multiple tasks efficiently, and a well-organized, self-motivated approach. A cheerful, professional demeanor is crucial, as you will set the tone for each client's experience throughout their time with us.

The right candidate will take pride in their work and understand the significance of their role in contributing to the success of our practice. Your primary objective should be to ensure that our clients feel welcomed and valued during their visits.

Key Responsibilities:
  • Welcome clients promptly with a friendly and courteous attitude.
  • Serve as a liaison between clients, providers, and staff.
  • Manage phone communications, including taking messages, screening calls, and ensuring follow-up.
  • Schedule and confirm client appointments, converting inquiries into booked consultations and services.
  • Ensure the efficiency of the appointment schedule.
  • Develop a foundational understanding of all services offered.
  • Process payments, enter charges, and balance daily transactions.
  • Oversee and maintain client loyalty programs.
  • Sort and distribute daily mail and packages.
  • Keep the reception and front desk areas clean, organized, and presentable.
  • Monitor office supplies and maintain accurate inventory records.
  • Update and manage client records and files.
  • Handle document scanning, faxing, and copying.
  • File documents accurately using alphabetical systems.
  • Exhibit strong verbal and written communication skills.
  • Assist with evening marketing events as required.
Qualifications and Skills:
  • Minimum of 5 years of experience in customer service; experience in a luxury spa or medical office is advantageous.
  • Ability to interact professionally and courteously with colleagues, clients, and medical staff.
  • Clear communication skills, both in person and over the phone, with the ability to build cooperative relationships.
  • Strong critical thinking skills and adaptability in a dynamic environment.
  • Excellent time management and organizational abilities.
  • Customer-focused mindset.
  • Proficient in multitasking and prioritizing tasks effectively.
  • High school diploma or GED required.
Note: A cover letter must accompany your resume for consideration.