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Client Services Coordinator

2 months ago

Las Vegas, Nevada, United States Serenity Healthcare Full time
Job Overview

Position: Receptionist
Location: Onsite

Are you passionate about fostering connections with clients and providing exceptional service? Serenity Healthcare is looking for a dedicated receptionist to enhance our patient interactions and ensure a welcoming environment. This role is pivotal in delivering outstanding customer service, requiring strong communication and interpersonal skills to create a positive experience for all visitors.

Important Note: This position involves working with individuals facing significant emotional challenges, which may be distressing for some candidates.

Benefits at Serenity Healthcare

  • Opportunities for Professional Growth
  • Competitive Salary
  • Comprehensive Medical, Vision, and Dental Coverage (Serenity covers 90% of your insurance premium)
  • Paid Time Off
  • 10 Recognized Holidays Off
  • 401k Retirement Plan
  • Employee Referral Incentives

Key Responsibilities

  • Maintain and update patient information during each visit.
  • Build rapport with clients by remembering their names, preferences, and personal stories.
  • Address inquiries, alleviate concerns, and respect individual boundaries with sensitivity.
  • Ensure a positive patient experience through compassionate support.
  • Assist with various administrative tasks as needed throughout the day.

Required Qualifications

  • High School Diploma or GED.
  • Strong verbal and written communication skills, along with basic math proficiency.
  • Demonstrated ability to manage multiple tasks in a dynamic environment.
  • At least 1 year of experience in customer service, reception, or a related field.

About Serenity Healthcare

Serenity Healthcare is at the forefront of healthcare technology, utilizing innovative medical devices to provide long-term solutions for patients, even when traditional treatments have not succeeded. Our commitment to evidence-based practices and proven outcomes drives us to empower patients to reclaim their lives through advanced healthcare solutions.

Position Type: Full-time (3 shifts of 13 hours each)

Office Hours: Monday to Friday: 6 am - 8 pm, Saturday: 7 am - 7 pm

*This role is contingent upon successfully passing a criminal background check upon hiring.

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