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Healthcare Patient Services Coordinator

2 months ago

Las Vegas, Nevada, United States Therapy Partners Group Full time
Starting Hourly: $15.50 per hour

Therapy Partners Group has established itself as a leading provider of outpatient orthopedic services, proudly serving the community for over two decades. Our commitment to delivering exceptional care is matched only by our team of dedicated physical therapists, who are passionate about helping patients achieve their rehabilitation goals.

We are currently seeking a full-time Healthcare Patient Services Coordinator/Physical Therapy Administrative Assistant.

Work Schedule: Monday - Friday, 8:00 AM - 4:00 PM

Bilingual in English & Spanish is preferred, but not mandatory.

ESSENTIAL DUTIES OF THE PATIENT SERVICES COORDINATOR
  • Warmly greets patients and maintains a friendly rapport with all clients, including healthcare professionals.
  • Communicates effectively with all team members, ensuring a courteous and professional environment.
  • Handles incoming calls and welcomes patients with utmost professionalism.
  • Schedules appointments for new patients and gathers necessary information for insurance verification.
  • Accurately inputs patient demographics into the electronic health record system.
  • Submits insurance details promptly to ensure verification of benefits prior to patient evaluations.
  • Explains patient benefits clearly and addresses any inquiries.
  • Confirms appointments for new patients.
  • Collects co-pays and informs patients of any outstanding balances, issuing receipts as required.
  • Collaborates closely with the Billing Department and therapy staff to ensure efficient patient flow.
  • Follows up with patients who miss appointments.
  • Handles treatment authorization and follow-up on prescriptions for continued care.
  • Maintains confidentiality of patient information to protect operations.
  • Reports on appointment metrics to management to maintain scheduling targets.
  • Monitors inventory of therapy supplies and communicates needs for ordering.
  • Adheres to HIPAA policies and procedures.
ESSENTIAL DUTIES OF THE PHYSICAL THERAPY ADMINISTRATIVE ASSISTANT
  • Prepares treatment areas according to established protocols.
  • Welcomes and assists patients in preparing for therapy sessions.
  • Maintains cleanliness and availability of linens and supplies.
  • Records daily notes under the supervision of licensed therapists.
  • Responds to patient inquiries and provides necessary information.
  • Assists in patient treatment by applying modalities and monitoring exercises.
  • Educates patients on the proper use of therapeutic equipment.
  • Ensures confidentiality of patient information.
  • Maintains a safe and organized workspace by following established procedures.
  • Delivers and sterilizes equipment and supplies for therapy sessions.
  • Completes preventive maintenance on therapy equipment.
  • Monitors inventory levels and communicates supply needs.
  • Enhances the reputation of the therapy department by taking initiative and being a team player.
  • Disposes of waste at the end of each workday.
  • Reports any operational issues to the therapy staff.
MINIMUM POSITION REQUIREMENTS
Knowledge, Skills, and Abilities
  • Proficient in Microsoft Office Suite.
  • Strong customer service orientation.
  • Ability to manage confidential information.
  • Organizational skills with the ability to prioritize tasks.
  • Effective communication skills, both verbal and written.
  • Ability to build rapport and maintain professional relationships.
  • Active listening skills with the ability to provide and receive constructive feedback.
  • Problem-solving abilities.
  • Team-oriented mindset.
Education and Experience
Education:
High school diploma or equivalent required; Bachelor's degree in Kinesiology or a related field preferred but not mandatory.
Experience:
1-2 years of experience in customer service and administrative roles preferred; experience in a medical or physical therapy office is required.
Physical Requirements and Working Conditions
Position requires prolonged standing, bending, and manual dexterity to operate office equipment. Must have normal hearing and vision to perform job functions effectively.
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