Experiential Retail Operations Manager

5 days ago

Washington, Washington, D.C., United States Kraken-Penn Quarter Full time
About Kraken-Penn Quarter

We are seeking a highly skilled and experienced Unit Manager to join our team at Kraken-Penn Quarter. As a Unit Manager, you will be responsible for leading the team in providing outstanding service that surpasses our guests' needs and expectations.

Key Responsibilities
  • Lead the management team in delivering exceptional guest experiences.
  • Run weekly manager meetings to share knowledge and information about upcoming events and promotions.
  • Ensure the front-of-house space is well-maintained and tidy, contributing to set-up and shutdown procedures.
  • Uphold the brand's standards throughout your shift, demonstrating a commitment to excellence.
  • Ensure adherence to safety protocols and maintain the highest quality of food and beverages.
  • Handle online reservation systems to monitor internal data and enhance the guest experience.
  • Oversee the check-in areas, administer waivers, and facilitate guest experiences.
  • Guarantee guest satisfaction and manage any grievances effectively.
  • Foster strong relationships with guests and team members.
  • Represent the Kraken brand in a positive manner, consistently demonstrating our values.
  • Work with partners to support product promotions within our venues.
  • Organize exceptional Kraken-themed events that captivate and entertain.
  • Exemplify relentless precision and positivity, with keen attention to detail and a drive for excellence.
Requirements
  • Relevant service or hospitality experience.
  • Ability to work safely and efficiently.
  • Ability to speak to groups.
  • Experience working with Point of Sale (POS) and reservation systems.
  • Experience with Microsoft 365 Products.
  • Flexible availability, including night and weekends.
  • Commitment to and alignment with the company's Core Values.
  • Ability to stand and/or walk for prolonged periods of time.
  • Ability to lift and carry up to 25 pounds for short periods of time.
  • Valid DC ABRA Manager On Duty license.
Compensation

The pay range for this role is $50,000 - $55,000 USD per year.

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