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Retail Operations Assistant Manager

2 months ago

Washington, Washington, D.C., United States International Shoppes, LLC Full time
Job Overview

$500 SIGN ON BONUS FOR JOINING OUR TEAM (Details to Follow)

Position Summary:

The Assistant Store Manager will collaborate with the General Operations Manager and Assistant General Manager to cultivate a thriving business unit supported by a team of sales professionals committed to delivering exceptional customer service. The Assistant Manager will motivate and encourage the team to enhance profitability and sales while upholding a standard of service excellence.

Key Responsibilities:

  • Customer Engagement: Exemplifies and holds the team accountable for superior customer service. Actively listens to customer concerns to resolve issues effectively. Ensures adherence to core standards for the sales floor and cash wrap to provide a consistent customer experience.
  • Sales Management: Leads the planning and execution of sales initiatives, events, and promotions. Supports omni-channel strategies. Drives Units Per Transaction (UPT) and Average Dollar Sale (ADS). Analyzes results and market trends to swiftly identify and address opportunities for growth.
  • Merchandising & Visual Standards: Oversees the merchandising and visual presentation processes. Regularly inspects the sales floor and collaborates with the team to strategize and implement all merchandising and visual elements.
  • Team Development: Recruits a team of qualified, sales-focused associates to build a pipeline for future promotions. Ensures supervisors conduct daily briefings and perform ongoing talent assessments to establish career progression plans for key team members, enhancing retention and reducing turnover.
  • Performance Monitoring: Timely addresses performance issues and celebrates sales achievements. Coaches associates to elevate their selling capabilities.
  • Data Utilization: Reviews and leverages scorecards and associate observations to provide constructive feedback to supervisors and identify areas for improvement.
  • Policy Compliance: Ensures adherence to all operational and security policies, reinforcing them with the staff.
  • Asset Management: Guarantees compliance with company asset management policies, including daily inventory checks, cash audits, and alarm system updates.
  • Issue Resolution: Proactively resolves issues and provides coaching to enhance staff performance.

Qualifications:

  • Minimum of 2 years of experience in retail management.
  • Comprehensive knowledge of retail operations, including sales, customer service, merchandising, inventory management, and loss prevention.
  • Experience in staff development, including recruitment, coaching, counseling, training, and development.
  • Proficient in computer applications, including MS Office and POS systems.

Requirements:

  • Flexible schedule availability; evenings, weekends, and holidays are mandatory.
  • Professional appearance is required at all times.
  • Team-oriented mindset is essential.
  • Participation in semi-annual inventory is required.
  • Must pass a security background check.
  • Bilingual in Spanish is preferred.

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