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Experiential Retail Experience Manager

2 months ago

Washington, Washington, D.C., United States Kraken-Penn Quarter Full time
About Kraken-Penn Quarter

We are a dynamic and innovative entertainment company located in the heart of Washington D.C.'s Penn Quarter. Our mission is to provide an unparalleled experience for our guests, offering a unique blend of axe throwing, rage rooms, and other interactive activities.

About the Role

We are seeking a highly skilled and experienced Unit Manager to join our team. As a Unit Manager, you will be responsible for leading the team in delivering exceptional customer service, ensuring that our guests have an unforgettable experience. Your role will involve:

  • Leading the management team in delivering outstanding customer service
  • Running weekly manager meetings to share knowledge and information
  • Maintaining a clean and tidy front-of-house space, contributing to set-up and shutdown procedures
  • Upholding the company's standards throughout your shift
  • Ensuring adherence to safety protocols and maintaining the highest quality of food and beverages
  • Handling online reservation systems for precise internal data monitoring and enhancing the guest experience
  • Efficiently overseeing the check-in areas, administering waivers, and facilitating guest experiences
  • Guaranteeing guest satisfaction and adeptly managing any grievances
  • Fostering strong relationships with guests and team members
  • Consistently representing the Kraken brand in a positive manner
  • Working in tandem with partners to support their product promotions within our venues
  • Orchestrating exceptional Kraken-themed events that captivate and entertain
  • Being a model of relentless precision and positivity, with keen attention to detail and a spirited drive for excellence
Qualifications

To be successful in this role, you will need:

  • Relevant service or hospitality experience
  • Ability to work safely and efficiently
  • Ability to speak to groups
  • Experience working with Point of Sale (POS) and reservation systems
  • Experience with Microsoft 365 Products
  • Flexible availability, including night and weekends
  • Commitment to and alignment with the company's Core Values
  • Ability to stand and/or walk for prolonged periods of time
  • Ability to lift and carry up to 25 pounds for short periods of time
  • Must have valid DC ABRA Manager On Duty license
Compensation

The pay range for this role is $50,000 - $55,000 USD per year.