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Retail Operations Assistant Manager

2 months ago

Washington, Washington, D.C., United States International Shoppes, LLC Full time
Job Overview

$500 SIGN ON BONUS FOR NEW HIRES

Position Summary:

The Assistant Store Manager will collaborate with the General Operations Manager and Assistant General Manager to cultivate a thriving business unit, supported by a team of sales professionals committed to delivering exceptional customer service. This role will motivate and guide the team to enhance profitability and sales while upholding a standard of service excellence.

Key Responsibilities:

  • Customer Engagement: Exemplifies and enforces outstanding customer service standards. Actively listens to customer concerns to resolve issues effectively. Ensures adherence to core standards for the sales floor and cash wrap to provide a consistent customer experience.
  • Sales Strategy: Leads the planning and execution of sales initiatives, events, and promotions. Supports omni-channel strategies and drives metrics such as Units Per Transaction (UPT) and Average Dollar Sale (ADS). Analyzes results and market trends to swiftly identify and capitalize on opportunities.
  • Merchandising & Visual Standards: Oversees the sales floor layout and merchandising standards. Regularly inspects the sales floor and collaborates with the team to plan and implement all visual merchandising elements.
  • Team Development: Recruits a team of skilled sales-focused associates to create a pipeline for future promotions. Ensures supervisors conduct daily team briefings and performs ongoing talent assessments to establish career development plans for key team members.
  • Performance Management: Monitors and addresses performance challenges promptly. Recognizes and celebrates sales achievements while coaching associates to enhance their sales capabilities.
  • Operational Compliance: Reviews and utilizes performance metrics and observations to provide constructive feedback to supervisors and identify improvement areas. Ensures compliance with all airport and security regulations.
  • Asset Management: Adheres to company policies regarding asset management, including daily inventory checks, cash audits, and security protocols.
  • Issue Resolution: Addresses operational issues and coaches staff to enhance their performance.

Qualifications:

  • Minimum of 2 years of experience in retail management.
  • Comprehensive knowledge of retail operations, including sales, customer service, merchandising, inventory management, and loss prevention.
  • Experience in staff development, including recruitment, coaching, and training.
  • Proficient in computer applications, including MS Office and Point of Sale (POS) systems.

Requirements:

  • Flexibility in scheduling; availability for evenings, weekends, and holidays is essential.
  • Professional appearance is required at all times.
  • Team-oriented mindset is crucial.
  • Participation in semi-annual inventory counts is mandatory.
  • Must pass a security background check.
  • Bilingual in Spanish is preferred.

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