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Retail Operations Leader

2 months ago

Washington, Washington, D.C., United States Dolcezza Gelato Full time
Position Overview:
Dolcezza Gelato & Coffee is on the lookout for a dedicated, enthusiastic, and diligent Retail Operations Leader to oversee our vibrant locations.

Role Responsibilities:
  • Foster a positive team environment through effective leadership and mentorship.
  • Ensure operational excellence and uphold store standards.
  • Deliver an outstanding customer experience that reflects our brand values.
  • Manage employee schedules and labor effectively.
  • Maintain cleanliness and operational standards within the store.
  • Support marketing initiatives and brand representation in-store.
  • Conduct regular team meetings and performance evaluations.
  • Act as a Brand Ambassador, promoting our unique offerings.

Key Qualifications:
  • Exceptional customer service abilities.
  • Experience in training and developing team members.
  • Strong attention to detail and adherence to quality standards.
  • Ability to manage multiple tasks efficiently.
  • Proficient in cash handling and financial management.
  • Excellent communication skills and openness to feedback.
  • Previous experience in retail or food management is preferred.

Compensation and Benefits:
  • Annual salary range of $55,000 to $65,000 based on experience and qualifications.
  • Comprehensive health insurance coverage.
  • Daily allowance for gelato, coffee, and food.
  • Three weeks of paid time off.
  • Annual bonuses tied to performance metrics and management milestones.
  • Monthly wellness stipend.
  • Complimentary gelato gift boxes from our e-commerce offerings.
  • Dynamic and engaging work atmosphere with opportunities for growth.

We are proud to be an Equal Opportunity Employer, committed to diversity and inclusion in our workplace.