Business Systems Coordinator

1 week ago

Tallahassee, Florida, United States Institute for Intergovernmental Research Full time
Position Overview

The Institute for Intergovernmental Research (IIR) is dedicated to providing innovative solutions for our criminal justice partners and communities, driven by the commitment and effort of each member of our team. If you are passionate about delivering high-quality programs and services, IIR is an excellent workplace for you. Our core values include integrity, innovation, and strong relationships, while our culture emphasizes excellence, collaboration, diversity, and a sense of family. At IIR, you will join a team of committed professionals who consistently apply their skills to achieve meaningful results for our clients. You can expect to face challenges, grow in your career, and have your contributions acknowledged. We prioritize teamwork and recognize the importance of maintaining a healthy work-life balance. Our dedication to our employees is reflected in our comprehensive benefits package and generous leave policies, which include:

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • Long-Term Disability Insurance
  • Long-Term Care Insurance
  • Retirement Savings Plan
  • Annual Leave
  • Sick Leave
  • Holidays
  • Flexible Work Arrangements
  • Meaningful work that has a significant national impact

For more information about career opportunities at IIR and the programs we support, please visit our career page. It is an exciting time to be part of IIR, where our employees are the key to our success and future.

FLSA Status: Nonexempt

Role Description

The Business Systems Administrator is a vital member of the Digital Services Management and Innovation (DSMI) team, responsible for managing IIR's essential business systems, including but not limited to Salesforce, SharePoint, event management systems (EMS), and learning management systems (LMS). This position also collaborates with the DSMI manager to identify, implement, and oversee new business systems necessary for IIR's operational and programmatic needs.

Key Responsibilities
  • Perform administration tasks for Salesforce, EMS, and LMS, including managing user accounts, permissions, activity monitoring, rules, workflows, and reporting.
  • Assist with SharePoint administration, including site creation, maintenance, user permissions, and troubleshooting for end-users.
  • Support the customization of platforms to align with company-specific processes and workflows.
  • Provide training and support to end-users on business systems to ensure effective and efficient utilization.
  • Stay updated on business system releases, ensuring timely updates and leveraging new tools and features.
  • Assist in identifying, implementing, and managing new business systems that enhance IIR's operations.
  • Collaborate with Information Technology teams and programs to implement necessary features and functionalities for effective business operations.
  • Perform other duties as assigned.
Qualifications and Skills
  • Bachelor's degree in a technical field with a minimum of 2 years of relevant business systems administration experience, or a combination of education and experience totaling 6 or more years.
  • Strong knowledge of Salesforce best practices and functionalities.
  • Proficient in creating Salesforce workflows, reports, and dashboards.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple projects and tasks effectively.
  • Strong verbal and written communication skills.
  • Ability to work independently as well as collaboratively within a team.
  • Proficiency in Microsoft Office Suite.
Work Environment

This position is primarily performed in a fast-paced virtual office environment, requiring prolonged periods of sitting and working on a computer. Employees must maintain a quiet remote workspace free from distractions.

This job description serves as a guideline for job expectations and the employee's ability to perform the described position. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by management as necessary. This document does not constitute a contract of employment, and IIR reserves the right to modify this job description and/or assign tasks as appropriate.

Candidates who accept an offer will be required to undergo a background investigation, which includes criminal history, employment history, educational history, and personal and professional references.

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