Business Systems Coordinator

1 week ago

Tallahassee, Florida, United States Institute for Intergovernmental Research Full time
Position Overview

The Institute for Intergovernmental Research (IIR) is dedicated to delivering innovative solutions for our criminal justice partners and communities, driven by the commitment and expertise of our team members. If you are passionate about providing quality programs and services, IIR offers an environment where you can thrive. Our core values include integrity, innovation, and strong relationships, and our culture emphasizes excellence, collaboration, diversity, and a sense of family. At IIR, you will collaborate with a team of professionals who leverage their skills to achieve impactful results for our clients. Expect to face challenges, grow in your career, and have your contributions acknowledged. We prioritize teamwork and understand the significance of maintaining a healthy work-life balance. Our dedication to our employees is reflected in our comprehensive benefits package and generous leave policies, which include:

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • Long-Term Disability Insurance
  • Long-Term Care Insurance
  • Retirement Savings Plan
  • Annual Leave
  • Sick Leave
  • Holidays
  • Flexible Work Options
  • Meaningful Work with National Impact

For more information about career opportunities at IIR and the programs we support, please visit our career page. This is an exciting time to become part of IIR, where our employees are key to our success and future.

FLSA Status: Nonexempt

Role Description

The Business Systems Administrator is a vital member of the Digital Services Management and Innovation (DSMI) team, responsible for overseeing IIR's essential business systems, including but not limited to Salesforce, SharePoint, event management systems (EMS), and learning management systems (LMS). This position also supports the DSMI manager in identifying, implementing, and managing new business systems necessary for IIR's operational and programmatic needs.

Key Responsibilities
  • Administer Salesforce, EMS, and LMS, including managing user accounts, permissions, activity tracking, rules, workflows, and reporting.
  • Assist with SharePoint administration tasks such as site creation, maintenance, user permissions, and troubleshooting for end-users.
  • Help customize platforms to align with company-specific processes and workflows.
  • Provide training and support to end-users on business systems to ensure effective utilization.
  • Stay updated on business system releases, ensuring timely updates and leveraging new tools and features.
  • Support the identification, implementation, and management of new business systems that enhance IIR's operations.
  • Collaborate with Information Technology teams and programs to implement necessary features and functionalities for efficient business operations.
  • Perform additional duties as assigned.
Qualifications and Skills
  • Bachelor's degree in a technical field or equivalent experience, with a minimum of 2 years in business systems administration or a combination of education and experience totaling 6 or more years.
  • Strong understanding of Salesforce best practices and functionalities.
  • Proficient in creating Salesforce workflows, reports, and dashboards.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple projects and tasks effectively.
  • Strong verbal and written communication skills.
  • Ability to work independently as well as collaboratively within a team.
  • Proficiency in Microsoft Office Suite.
Work Environment

This role is primarily performed in a fast-paced virtual office environment, requiring prolonged periods of sitting and working on a computer. Employees must maintain a quiet remote workspace free from distractions.

This job description serves as a guideline for job expectations and the employee's capacity to fulfill the role. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by management as needed. This document does not constitute a contract of employment, and IIR reserves the right to modify this job description and/or assign tasks as appropriate.


Candidates who receive an offer will be required to undergo a background investigation, which includes criminal history, employment history, educational history, and personal and professional references.

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