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distributed computer systems consultant

3 months ago

Tallahassee, Florida, United States State Of Florida Full time

Requisition No:

Agency:
Department of Education

Working Title:
DISTRIBUTED COMPUTER SYSTEMS CONSULTANT - # (BLIND SERVICES)

Pay Plan:
Career Service

Position Number:
#

Salary:
$49, # - $60, # Annually

Posting Closing Date: 08/17/2024

Total Compensation Estimator Tool

DIVISION OF BLIND SERVICES

LOCATION:
TALLAHASSEE (LEON COUNTY)

SUCCESSFUL COMPLETION OF A LEVEL 2 BACKGROUND SCREENING IS A CONDITION OF EMPLOYMENT.

CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY.

ALL EMPLOYMENT GAPS MUST BE EXPLAINED AND INCLUDED WITH WORK HISTORY WHEN APPLYING.

THIS IS A STATE OF FLORIDA CAREER SERVICE (CS) POSITION.

THIS IS AN ANTICIPATED VACANCY

Job Description:


This position serves as a liaison between the business community and the Division of Blind Services' (DBS) IT department in order to provide technical solutions to meet user needs.

The incumbent will possess expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.

Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high-level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.

Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise's competitive edge.

The incumbent in this position provides direct support to the Data Processing Manager and serves as the back-up to that position when the Data Processing Manager is out of the office, or the position is vacant.

This position provides high-level technical support to the Division of Blind Services State Office.

The incumbent is expected to:

  • Be available to support DBS offices statewide via remote support and travel when necessary.
  • Possess the ability to work independently and as part of a team.
  • Attend all assigned meetings.
  • Provide feedback on areas of improvement and new services.
  • Be flexible to travel to field locations for training on application updates, etc.

Examples of Work:

  • Serves as the primary analyst between the business units and Information Technology department.
  • Disseminates information regarding tools, reports and technology enhancements.
  • Documents agency IT applications and business units specification requirements.
  • Conducts and coordinates test plans for system updates and enhancements.
  • Updates business intelligence tools (i.
e. QPIS Reports, Dashboards, Ad-Hoc reporting, etc.).

  • Provides technical support for existing reports, dashboards and other tools.
  • Designs templates, accessibility guides and technical design of existing or future reporting solutions.
  • Communicates with customers (internal and external).
  • Provides training on system updates (I.
E. AWARE upgrades, Social Security Application, Rehab Center Management, National Voter Registration App, Federal Reporting, etc.).

  • Coordinates user acceptance testing.
  • Generates custom reports summarizing business, financial and economic data for review by senior management, clients or stakeholders.
  • Serves as primary resource for the alignment of DBS IT policies and procedures:
  • Assists the Management Information Systems (MIS) Administrator with procedure and standards development that align with department wide policies.
  • Coordinates the DBS Technology Plan and works with the MIS Administrator to ensure staff stay on track with deadlines.
  • Assists with WIOA and WINTAC readiness plans from a data perspective.
  • Implement, translate and train division staff when applicable.
  • Maintains a professional understanding of accessibility guidelines.
  • Participates in IT related audits; helps coordinate requests and assists with audit findings.
  • Participates as a team member responsible for Social Security Reimbursement; includes working with the MIS team to ensure the SSA Tracker is up to date and reimbursements are being processed constantly.
  • Maintains a current knowledge of state and department IT security standards and expectations; assists with meeting these expectations & provides analysis and suggestions for IT security improvements.
  • Serves as a primary resource for business and IT related special projects such as:
  • Statewide Help Desk Application Implementation (requires business rules and procedures thoroughly documented and aligned to meet the needs of the end users).
  • Website Content Updates – Coordinates content delivery from business units and works with the Web Administrator to ensure content is updated.
  • Accessibility Project – Works with MIS Administrator and acts as an accessibility team liaison to ensure for the success of statewide accessible content creation.
  • SharePoint/Shared Drive Consolidation and Updates – Translates changes regarding SharePoint and Shared Drive changes to end users; ensures data is consolidated and maintained in a professional manner.
  • Disaster Recovery and CSIRT Member – Assists with alignment of disaster recovery and security incident response coordination.
  • Primary for RSA 911 Reporting Submission – Obtains a detailed understanding of the reporting process and uses the Edit Checker application to correct errors and anomalies.
  • Serves as backup support for IT and business applications including AWARE, NVRA, RSVP, internet, intranet, RCM, and QPIS:
  • Maintains general knowledge of all IT and business applications in order to provide support when needed.
  • Coordinate and assist with application upgrades as needed.
  • Maintains working knowledge of IT applications.
  • Other duties as assigned.
Knowledge, skills and abilities, including utilization of equipment, required for the position:

  • Reading comprehension, writing, active listening, English language, communications, critical thinking, information gathering and organization, mentoring, troubleshooting, technology and systems design, computer security, mathematics, flowcharting, operations analysis, planning, customer service, accessibility issues, DBS specific custom applications, equipment selection, problem identification, idea generation, decision making, ability to master new technologies quickly, understands accessibility issues and assistive technology.
  • Ability to support Microsoft Office Suite including Word, Excel, Outlook, PowerPoint and Access.
  • Understanding of Windows operating systems, including Windows 10 and Server 2016.
Skilled in creating Power Point Presentations, Excel Templates, Dashboard Configurations, Word Templates.

  • Knowledge of application support, particularly the AWARE case management system.
General working knowledge of adaptive screen readers and magnification programs.

Minimum Qualifications:

  • A bachelor's degree from a college or university and four years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or
  • A bachelor's degree from a college or university with major course of study in one of the computer sciences or in management information systems and three years of experience as described above; or
  • A master's degree from a college or university with major course of study in one of the computer sciences or in management information systems and two years of experience as described above; or
  • A doctorate from a college or university with major course of study in one of the computer sciences or in management information systems and one year of experience as described above; or
  • Five years of experience as described above and either (1) completion of a 720 classroom hour program of study from a vocational/technical school or community college in an area of data processing (excluding data entry), or semester or 90 quarter hours of college course work from an accredited institution which includes four courses in computer science or management information systems.
  • Experience as described above can be substituted on a year for year basis for the required college education.
  • Completion of a one year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one year of the required experience.
To be considered for a position with the Division of Blind Services:

  • All fields in the candidate profile (application) must be completed in its entirety.
  • A current resume must be included with this application, and the information contained in the resume must match the information included in the state application.
  • All previous periods of employment must be listed and accounted for.
Periods of employment should be entered with the most recent/current listed first.

  • Periods of employment should include the supervisor's name and contact information.
  • Account for and explain any gaps in employment so that the hiring process is not delayed.
Gaps of employment of 3 months or more must be addressed on the application.

  • Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position.
Putting "see resume" does not substitute for completing all sections of