Compute Operations Analyst

2 weeks ago


Kansas City, Missouri, United States WSP Full time

Compute Operations Specialist - Americas

About Us

At WSP, we are committed to empowering innovative pioneers who are ready to shape the future. Our teams thrive on collaboration to enhance communities and elevate our skylines. We embrace candidates from diverse experiences, skill sets, and backgrounds, fostering a culture of inclusion and diversity that is integral to our organization. This commitment is reflected in our policies, training programs, partnerships with diverse organizations, and the unwavering support from our leadership.

Company Overview

WSP stands as a global frontrunner in engineering and professional services, dedicated to delivering cutting-edge solutions to our clients while maintaining a robust IT infrastructure to support our global workforce. Our extensive network includes over 1,000 offices, 29 data centers, and 1,300 data circuits, serving more than 65,000 users worldwide.

Position Overview

We are seeking a skilled Operations Specialist to ensure the seamless functioning of WSP's internal Compute services within the AMERICAS Hub. This role is part of the IT Operations team and reports to the IT Infrastructure Operations Manager. The team is focused on supporting IT infrastructure operations, encompassing network, compute, cloud, and workplace systems and services. Your primary responsibility will be to manage and maintain all facets of Compute operations within the designated Hub.

Main Responsibilities

Key duties related to Compute services and infrastructure include:

  • Overseeing, monitoring, and maintaining daily operations to meet expected service levels.
  • Conducting routine health checks and maintenance tasks.
  • Managing upgrades and performance-related initiatives.
  • Identifying and rectifying faults within services and infrastructure.
  • Planning and executing minor infrastructure modifications, additions, changes, and disposals (IMACDs).
  • Executing business continuity tests.
  • Providing oversight and support for all related service supplier and manufacturer activities.
  • Proactively identifying and resolving issues before they impact service performance.
  • Recognizing opportunities for service level enhancements.
  • Participating in the problem management process.
  • Conducting technical peer reviews and approvals for all related changes.
  • Supporting audit and compliance activities.
  • Managing and maintaining related platforms.
  • Providing on-call support and being available for extended hours as needed.

Qualifications and Experience

The ideal candidate will possess the following qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  • 4-6 years of relevant experience in a Compute operations role.
  • Practical experience is preferred over vendor certifications.
  • Experience in large/global enterprise IT environments with multiple distributed sites.
  • Familiarity with ITIL-aligned Service Management organizations.
  • Proficiency in various compute technologies and related activities, including:
    • Dell and HPE servers
    • Cisco UCS
    • VMware vCenter Products
    • Nutanix
    • HPE Storage (MSA, Nimble)
    • Storage Caching Technologies (Nasuni, Talon, Pandora)
    • Object Storage (EMC ECS, Azure, AWS)
    • Archive Products (Komprise, HubStore, Enterprise Vault)
    • Backup Products (Veeam, Networker, DataDomain, Avamar, NetBackup, Commvault)
    • Server administration or similar roles with in-depth hardware knowledge.
    • Cloud administration skills (e.g., Azure, AWS).
    • Familiarity with server operating systems (e.g., Windows, Linux).
    • Experience with server virtualization platforms (e.g., VMware, Hyper-V).
    • Understanding of server and data security concepts and compliance requirements.
    • Scripting and automation skills (e.g., PowerShell, Bash) for efficient server management.
    • Knowledge of storage and backup technologies, including SAN, NAS, RAID configurations, and data deduplication.
    • Experience with data retention policies and backup strategy testing.
    • Understanding of disaster recovery planning and storage performance optimization.

Skills and Competencies

  • Excellent written and spoken English is essential.
  • Competency in French or Spanish is advantageous.
  • Ability to work independently with minimal supervision.
  • Strong organizational and project management skills, along with excellent documentation capabilities.
  • Exceptional analytical and diagnostic problem-solving skills.
  • Experience in adhering to information security requirements.
  • Knowledge of information security practices in infrastructure and operations management.

WSP Benefits

WSP offers a comprehensive benefits package designed to provide health and financial stability throughout your career. Benefits include medical, dental, vision, disability, and life coverage; retirement savings; paid sick leave; paid vacation; paid parental leave; and paid time off for bereavement, voting, and naturalization proceedings.

Compensation

Expected Salary (all locations): $61,000 - $128,900. WSP USA reserves the right to adjust compensation based on the successful applicant's qualifications and internal equity.

Additional Requirements

  • To succeed in this role, individuals must be able to perform essential job duties satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities.


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