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Compute Operations Analyst

2 months ago

Kansas City, Missouri, United States WSP Full time

Compute Operations Specialist - Americas

About WSP

WSP is a leading global provider of engineering and professional services, committed to delivering innovative solutions to our clients while maintaining a robust IT infrastructure to support our employees worldwide. Our extensive global network includes over 1,000 offices and 29 data centers, serving more than 65,000 users.

Position Overview

We are looking for a skilled Operations Specialist to ensure the seamless functioning of WSP's internal Compute services within the AMERICAS Hub. This role is integral to the IT Operations team and will report directly to the IT Infrastructure Operations Manager. The team is dedicated to supporting IT infrastructure operations, encompassing network, compute, cloud, and workplace systems and services. The Operations Specialist will oversee and maintain all facets of Compute operations, focusing primarily on the services within the designated Hub.

Main Responsibilities

Key duties related to Compute services and infrastructure include:

  • Overseeing daily operations to meet expected service levels.
  • Conducting routine maintenance and health checks.
  • Managing upgrades and performance-related tasks.
  • Identifying and rectifying service and infrastructure faults.
  • Planning and executing minor infrastructure changes and disposals.
  • Conducting business continuity tests.
  • Supporting all related service supplier and manufacturer activities.
  • Proactively identifying and resolving issues to enhance service performance.
  • Engaging in the problem management process.
  • Providing technical peer reviews and approvals for changes.
  • Assisting with audit and compliance activities.
  • Managing and maintaining related platforms.
  • Providing on-call support and being available for extended hours as needed.

Qualifications and Experience

The ideal candidate will possess the following qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  • 4-6 years of relevant experience in a Compute operations role.
  • Practical experience is preferred over vendor certifications.
  • Experience in large/global enterprise IT environments with multiple distributed sites.
  • Familiarity with ITIL-aligned Service Management organizations.
  • Proficiency in various compute technologies, including:
    • Dell and HPE servers
    • Cisco UCS
    • VMware vCenter Products
    • Nutanix
    • HPE Storage solutions
    • Cloud platforms (e.g., Azure, AWS)
    • Server operating systems (e.g., Windows, Linux)
    • Scripting and automation tools (e.g., PowerShell, Bash)

Skills and Competencies

  • Fluency in English is required; proficiency in French or Spanish is a plus.
  • Ability to work independently with minimal supervision.
  • Strong organizational and project management skills.
  • Excellent analytical and problem-solving abilities.
  • Experience in compliance with information security requirements.

WSP Benefits

WSP offers a comprehensive benefits package designed to provide health and financial stability throughout your career, including medical, dental, vision, disability, and life insurance, retirement savings, paid leave, and more.