Sales and AR/AP Administrative Assistant

5 days ago


Bethesda, Maryland, United States L-Soft international, Inc. Full time
Job Overview

L-Soft International, Inc. is seeking a highly organized and customer-focused Sales and AR/AP Administrative Assistant to join our team. As a key member of our sales and customer support team, you will play a pivotal role in managing existing customer relationships, renewing maintenance and support agreements, and driving customer satisfaction and growth through digital interactions.

Key Responsibilities
  1. Customer Relationship Management
  • Proactively engage with existing customers throughout the sales cycle via various channels.
  • Maintain a schedule of customer renewals and establish proactive contacts for upselling add-on products and services that benefit customers.
  • Develop and maintain strong relationships with purchasing contacts by updating them on the latest services, technical tips, and other business resources.
Renewals and Maintenance
  • Keep support and maintenance services up to date and renewed for customers.
  • Quote prices and handle all required sales administration for orders obtained.
  • Follow up and promptly close customer renewals and other purchases.
  • Contact customers without support and maintenance to bring them up to date with their licensed products.
Sales Support and Service
  • Enter client data and other sales-related information into company databases, ensuring data accuracy and contact updates.
  • Coordinate with the Sales and Support team to ensure an overall positive customer experience.
Reporting and Goal Achievement
  • Report monthly on goal achievements related to proactive customer contacts for add-on products.
Collections
  • Contact customers via email or phone to collect past-due accounts; escalate when necessary.
Requirements

To be successful in this role, you will need:

  • More than 1 year of sales experience, preferably in the accounting/IT services industry.
  • Strong prospecting, discovery, and presentation skills.
  • Fluency in English with strong verbal and written communication skills.
  • Solutions-oriented mindset with a focus on delivering exceptional customer experiences.
  • Collaborative team player with a track record of achieving sales targets.
  • Tech-savvy with a passion for innovative technology solutions.
  • Self-reliant, adaptable, and decisive with the ability to thrive in a dynamic environment.
  • Ability to articulate technical and business value propositions effectively via phone and email.
What We Offer

L-Soft International, Inc. offers a competitive compensation package, including:

  • Health, life, LTD, vision, and dental insurance at an affordable monthly rate.
  • Roth or traditional 401(k) with employer matching.
  • Salary: $35,000 - $60,000 yearly.
  • Metro Smart Benefits program option.
  • Free high-standard on-premise gym.
  • Free parking.
About Us

L-Soft International, Inc. is a pioneer in the fields of email list management software, email marketing software, and email list hosting services. Our solutions are used for managing email newsletters, discussion groups, email communities, and opt-in email marketing campaigns. We serve more than 3,700 customers worldwide, including Microsoft, IBM, The New York Times, AOL-Time Warner/CNN, Dow Jones/The Wall Street Journal, The United Nations, the U.S. Senate, and Harvard University.



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