Sales Support Specialist

2 weeks ago

Bethesda, Maryland, United States Marriott Full time
Job Summary
The Sales Support Specialist plays a crucial role in assisting our Global Luxury Accounts.

The primary focus of this position is to manage the merchandising of group and catering RFPs utilizing Marriott's SFAWeb|CI/TY technology along with other Marriott information systems.

This role involves conducting inventory searches and negotiating to meet customer needs, acting as a bridge between the Global Sales Organization and our hotels.

Support is provided to Global Luxury Account Executives (GLAEs) through various administrative tasks, including aiding in the closure of group business, addressing customer inquiries, facilitating account production reports, and consistently executing Sales Support processes.

Exceptional customer service skills are vital, as this position requires interaction with both internal and external customers regarding events, reporting, and presentations.

Candidate Profile
Education and Experience Required
  • High School diploma or equivalent
  • At least 2 years of experience in Sales and Marketing, Guest Services, Front Desk, or a related professional field OR a 2-year degree from an accredited university in Business Administration, Marketing, or Hotel and Restaurant Management
  • Proficient in Microsoft Office
Education and Experience Preferred
  • Experience with CVENT and other eRFP systems
  • Familiarity with SFAWeb CI/TY system
  • Experience in managing large group business
  • Background in hospitality
Core Work Activities
  • Manage lead entry of customer opportunities as directed by the manager.
  • Conduct inventory searches for hotel availability based on customer requests. Negotiate and align customer needs, serving as a liaison between the account leader, properties, and Multi-Hotel Sales Offices (MHS).
  • Process all leads promptly. Monitor, update, and communicate lead status to relevant parties.
  • Maintain comprehensive and current lead response information in SFA and other information systems to ensure accurate reporting.
  • Keep open communication with managers, properties, MHS Offices, and markets regarding lead status.
  • Assist the manager in closing business to meet team and departmental objectives.
  • Generate and organize necessary SFAWeb|CI/TY and other data source reports as requested.
  • Draft and update response grids and customer communications as needed.
  • Provide coverage for managers when necessary, including assisting with customer needs, lead entry, and additional duties as assigned.
  • Complete other projects, reports, and program coordination as assigned. Assist with additional office coverage when required.
Maintaining Business Goals
  • Ensure accurate reporting by maintaining up-to-date lead response information in SFAWeb|CI/TY and other information systems.
  • Support the closing of business opportunities to achieve team and departmental goals.
  • Generate and organize sales reports using internal data systems (e.g., SFAWeb|CI/TY, Tableau).
Demonstrating and Applying Discipline/Functional Knowledge
  • Utilize standard software applications such as MS Office, SFAWeb|CI/TY, Tableau, etc.
  • Develop and maintain expertise in CVENT.
  • Act decisively to recover from mistakes and propose solutions when necessary.
  • Work independently to enhance skills and knowledge.
Contributing to Teams
  • Navigate the MI organization to foster collaboration by leveraging relationships and knowledge.
  • Identify and build relationships with key colleagues and stakeholders across the organization.
  • Work effectively in a virtual team-based environment.
Additional Responsibilities/Competencies
  • Maintain confidentiality of proprietary materials and information.
  • Communicate clearly, concisely, and effectively in both written and verbal forms.
  • Exhibit strong organizational skills.
  • Demonstrate flexibility by supporting multiple team members and/or projects simultaneously.
  • Approach opportunities with a positive and open mindset.
  • Show creativity and innovation to identify improvements in departmental processes and programs that enhance productivity and business results.
  • Earn the confidence and trust of others through consistent authenticity and ethical standards.
  • Perform special projects and other duties as assigned.

Marriott HQ is committed to a hybrid work environment that enables associates to stay connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance will be considered for remote positions.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

About the Team: Marriott International is the world's largest hotel company, offering numerous brands, hotels, and opportunities for associates to grow and succeed.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

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