Sales Support Specialist

2 weeks ago

Bethesda, Maryland, United States Marriott Full time

Job Overview

POSITION SUMMARY
The Sales Support Specialist plays a crucial role in assisting our Global Luxury Accounts.

The main focus of this role is to manage the merchandising of group and catering requests for proposals (RFPs) utilizing Marriott's SFAWeb|CI/TY technology alongside other Marriott information systems.

This position involves conducting inventory searches and negotiating to meet customer requirements, serving as a key liaison between the Global Sales Organization and our hotel properties.

Support is provided to Global Luxury Account Executives (GLAEs) through various administrative functions, including aiding in the closure of group business, responding to customer inquiries, facilitating account production reports, and consistently implementing Sales Support procedures.

Exceptional customer service skills are vital in this role, as it requires interaction with both internal and external clients for events, reporting, and presentations.



CANDIDATE PROFILE

Required Education and Experience

  • High School diploma or equivalent
  • At least 2 years of experience in Sales and Marketing, Guest Services, Front Desk, or a related professional field

OR
A 2-year degree from an accredited institution in Business Administration, Marketing, or Hotel and Restaurant Management.

  • Proficiency in Microsoft Office Suite

Preferred Education and Experience

  • Familiarity with CVENT and other electronic RFP systems
  • Experience with SFAWeb CI/TY system
  • Background in managing large group business
  • Experience in the hospitality sector

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

  • Complete lead entry for customer opportunities as directed by management.
  • Conduct inventory searches for hotel availability based on customer requests, negotiating to fulfill customer needs while acting as a liaison between account leaders, properties, and Multi-Hotel Sales Offices (MHS).
  • Process all leads promptly, monitoring, updating, and communicating lead status to relevant parties.
  • Maintain comprehensive and current lead response information in SFA and other information systems to ensure accurate reporting.
  • Keep open lines of communication with managers, properties, MHS Offices, and markets regarding lead status.
  • Assist management in closing business to meet team and departmental objectives.
  • Generate and organize necessary reports from SFAWeb|CI/TY and other data sources as required.
  • Draft and update response grids and customer communications as needed.
  • Provide coverage for managers when necessary, including assisting with customer needs, lead entry, and other duties as assigned.
  • Complete additional projects, reports, and program coordination as required, including providing extra office coverage when needed.

Maintaining Business Goals

  • Ensure complete and current lead response information in SFAWeb|CI/TY and other systems for accurate reporting.
  • Assist in closing business opportunities to achieve team and departmental goals.
  • Generate and organize sales reports using internal data systems (e.g., SFAWeb|CI/TY, Tableau).

Demonstrating and Applying Discipline/Functional Knowledge

  • Utilize standard software applications such as MS Office, SFAWeb|CI/TY, Tableau, etc.
  • Develop and maintain expertise in CVENT.
  • Act decisively to rectify mistakes, proposing solutions and knowing when to involve leadership.
  • Work independently to enhance skills and knowledge.

Contributing to Teams

  • Navigate the MI organization to foster collaboration by leveraging relationships and knowledge.
  • Identify and nurture relationships with key colleagues and stakeholders across the organization.
  • Work effectively in a virtual team-oriented environment.

Additional Responsibilities/Competencies

  • Maintain confidentiality of proprietary materials and information.
  • Communicate clearly, concisely, and effectively in both written and verbal formats.
  • Exhibit strong organizational skills.
  • Demonstrate flexibility by concurrently supporting multiple team members and/or projects.
  • Approach opportunities with a positive and open mindset.
  • Show creativity and innovation in identifying opportunities to enhance departmental processes and programs that improve team productivity and business outcomes.
  • Earn the confidence and trust of others through consistent demonstration of authenticity and ethical standards.
  • Perform special projects and other duties as assigned.
The compensation for this position ranges from $21.69 to $38.03 per hour, and it is eligible for an annual bonus.

About the Team

Marriott International is the largest hotel company globally, offering more brands, hotels, and opportunities for associates to grow and succeed.

Be where you can excel, begin your journey, belong to an incredible global team, and become the best version of yourself.

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