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Sales Support Specialist

2 months ago

Bethesda, Maryland, United States Marriott Full time
Job Overview
The Sales Coordinator plays a vital role in supporting our Global Luxury Accounts.

This position is primarily responsible for managing the merchandising of group and catering RFPs through Marriott's SFAWeb|CI/TY technology and various Marriott information systems.

The coordinator will conduct inventory searches and negotiate to meet customer needs, acting as a bridge between the Global Sales Organization and our hotel properties.

Additionally, this role provides essential assistance to Global Luxury Account Executives (GLAEs) with a variety of administrative tasks, including aiding in the closure of group business, responding to customer inquiries, facilitating account production reports, and consistently executing Sales Support processes.

Exceptional customer service skills are crucial, as this position requires interaction with both internal and external clients for events, reporting, and presentations.

Candidate Profile
Education and Experience Required:
  • High School diploma or equivalent.
  • At least 2 years of experience in Sales and Marketing, Guest Services, Front Desk, or a related professional field, or a 2-year degree from an accredited university in Business Administration, Marketing, or Hotel and Restaurant Management.
  • Proficiency in Microsoft Office.
Preferred Qualifications:
  • Experience with CVENT and other eRFP systems.
  • Familiarity with SFAWeb CI/TY system.
  • Experience in managing large group business.
  • Background in the hospitality industry.
Core Responsibilities
  • Manage lead entry for customer opportunities as directed by management.
  • Conduct inventory searches based on customer requests and negotiate to fulfill their needs, serving as a liaison among account leaders, properties, and Multi-Hotel Sales Offices (MHS).
  • Process all leads promptly, monitor and update lead status, and communicate relevant information to appropriate parties.
  • Maintain accurate and up-to-date lead response information in SFA and other information systems for reliable reporting.
  • Ensure open communication with managers, properties, MHS Offices, and markets regarding lead status.
  • Assist management in closing business to meet team and departmental objectives.
  • Generate and organize necessary reports from SFAWeb|CI/TY and other data sources as required.
  • Draft and update response grids and customer communications as needed.
  • Provide coverage for managers when necessary, including assisting with customer needs and lead entry.
  • Complete additional projects, reports, and program coordination as assigned.
Maintaining Business Goals
  • Ensure accurate reporting by maintaining up-to-date lead response information in SFAWeb|CI/TY and other systems.
  • Support the closing of business opportunities to achieve team and departmental goals.
  • Generate and organize sales reports using internal data systems (e.g., SFAWeb|CI/TY, Tableau).
Demonstrating Functional Knowledge
  • Utilize standard software applications such as MS Office, SFAWeb|CI/TY, Tableau, etc.
  • Develop expertise in CVENT.
  • Act decisively to rectify mistakes and propose solutions when necessary.
  • Take initiative to enhance skills and knowledge independently.
Team Collaboration
  • Foster collaboration within the organization by leveraging relationships and knowledge.
  • Build and maintain relationships with key colleagues and stakeholders across the organization.
  • Work effectively in a virtual team environment.
Additional Competencies
  • Maintain confidentiality of proprietary materials and information.
  • Communicate clearly and effectively in both written and verbal formats.
  • Exhibit strong organizational skills.
  • Demonstrate flexibility by supporting multiple team members and projects simultaneously.
  • Approach challenges with a positive and open mindset.
  • Show creativity and innovation in identifying opportunities to enhance departmental processes and productivity.
  • Build trust and confidence through consistent demonstration of authenticity and ethical standards.
  • Engage in special projects and other duties as assigned.

Marriott International is dedicated to fostering a diverse workforce and maintaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About Marriott: Marriott International is the world's largest hotel company, offering numerous brands, hotels, and opportunities for associates to grow and succeed.

Be where you can excel, fulfill your purpose, and belong to an extraordinary global team.