Client Support Specialist

2 weeks ago


Richland, Michigan, United States Drive Medical Full time
Job Overview

Position Type: Non-Exempt

Reports To: Inside Sales/Customer Service Manager

Department: AmFab – Customer Service/Sales

Company Overview:

Drive DeVilbiss Healthcare is a prominent manufacturer in the medical sector, recognized for its steady growth and diverse product offerings. Our extensive range of products is available across various channels, including homecare, long-term care, retail, and e-commerce, reaching over 80 countries globally.

Mission Statement:

“Leading the World with Innovative Healthcare Solutions that Enhance Lives”

Role Summary:

The Customer Service Representative plays a crucial role in ensuring a seamless experience for our clients in a dynamic environment. This position is responsible for delivering product information, processing orders, and addressing customer inquiries effectively.

Key Responsibilities:

  • Address inquiries from customers and sales representatives, detailing product features, providing quotes, and managing orders and returns.
  • Engage in inbound and outbound communications via phone, email, or chat, maintaining a professional and courteous demeanor.
  • Resolve customer-related issues with precision and efficiency.
  • Gain a thorough understanding of AmFab products to suggest additional accessories and alternatives when necessary.
  • Accurately enter and process orders received through various channels.
  • Manage product availability and handle customer backorders as required.
  • Collaborate effectively with the sales team to support their service needs.
  • Exhibit strong follow-up skills to ensure an effortless customer experience.
  • Provide assistance over the phone for product assembly and parts inquiries.
  • Utilize technology to manage a high volume of inquiries efficiently.
  • Quickly adapt to new systems and processes.
  • Consistently meet performance goals and established Key Performance Indicators (KPIs).
  • Diagnose product issues and recommend appropriate solutions.
  • Handle invoicing, freight bills, and customs documentation as necessary.

Required Competencies:

  • Customer-focused with prior experience in a customer-facing role.
  • Strong communication and problem-solving abilities.
  • Proficient in Microsoft Office Suite and familiar with ERP systems.
  • A quick learner who can think critically and provide innovative solutions.
  • Ability to identify product issues and propose solutions.
  • Career-oriented with flexibility in working hours.
  • Supportive of team members across departments.

Education and Experience:

  • High school diploma or equivalent.
  • 1-2 years of experience in a customer service role is preferred.

Why Consider Drive DeVilbiss:

We offer competitive benefits, paid time off, a 401(k) savings plan, and opportunities for professional growth.

Drive DeVilbiss is committed to equal employment opportunities and does not tolerate discrimination of any kind.



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