IT Support Specialist

2 weeks ago


North Richland Hills, Texas, United States The Computer Merchant, LTD. Full time

Position Title:
IT Support Specialist

Location:
Remote

Compensation:
$24-26/hr. based on experience and qualifications

Job Overview:

The Computer Merchant, LTD. is seeking a dedicated IT Support Specialist to join our team. This role is essential for maintaining and supporting the organization's computer systems, workstations, and peripheral devices.

The IT Support Specialist will be responsible for the imaging, installation, diagnosis, repair, maintenance, and upgrading of all organizational hardware and equipment, ensuring optimal performance of workstations.

The successful candidate will troubleshoot issues (in person, via phone, or through incident tickets) promptly and accurately, providing assistance to end-users as needed.


Key Responsibilities:

  • Proficient understanding of software applications, operating systems, hardware, and networking
  • Strong verbal and written communication abilities
  • Effective problem-solving and analytical skills
  • Ability to work collaboratively in a team environment as well as independently
  • Experience in configuring (imaging) laptops and desktops (SCCM imaging with USB drives)
  • Repair and troubleshoot laptops, desktops, monitors, printers, and mobile devices
  • Address Wi-Fi and VPN connectivity issues
  • Strong time management and organizational capabilities
  • Attention to detail and commitment to quality service
  • Proven track record of delivering professional and courteous customer support

Qualifications:

  • Familiarity with tools such as Service Now, Active Directory, and Microsoft 365
  • Associate or bachelor's degree in an IT-related field such as computer science or technical support
  • A+ certification in computer technology is advantageous
  • Minimum of two years' experience in supporting end-user desktops, laptops, and operating systems or similar IT roles
Equal Opportunity Employer Veterans/Disabled

  • Compensation is determined through a comprehensive salary analysis that considers various factors including job-related knowledge, skills, qualifications, education, and experience. Benefits include medical, dental, and vision coverage; dependent care flexible spending account; 401(k) plan; and additional voluntary benefits. Eligibility and other requirements may apply.


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