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IT Support Specialist

2 months ago

North Richland Hills, Texas, United States Apex Systems Full time

Position Overview:

The role of the IT Support Specialist involves the management and upkeep of the organization's computer systems, including desktops and peripheral devices. Responsibilities encompass the imaging, installation, diagnosis, repair, maintenance, and enhancement of all organizational hardware and equipment, ensuring optimal performance of workstations.

Key Responsibilities:

  • Provide troubleshooting assistance for problem areas through various channels including in-person, telephone, or incident tickets.
  • Deliver end-user support and assistance as necessary.
  • Utilize knowledge of computer software, operating systems, hardware, and networking to resolve issues.
  • Demonstrate excellent verbal and written communication skills.
  • Exhibit strong problem-solving and critical thinking abilities.
  • Work collaboratively within a team environment as well as independently.
  • Configure and image laptops and desktops using tools such as SCCM.
  • Repair and troubleshoot a variety of devices including laptops, desktops, monitors, printers, and mobile devices.
  • Address Wi-Fi and VPN connectivity issues.
  • Manage time effectively and maintain organizational skills.
  • Pay attention to detail in all tasks.
  • Provide professional and courteous customer service.

Qualifications:

  • Proficiency in tools such as Service Now, Active Directory, and Microsoft 365.
  • Educational background: Associate degree or higher in an IT-related field such as computer science or technical support.
  • A+ certification in computer technology is a plus.
  • A minimum of two years of experience in supporting end-user desktop and laptop environments or similar IT roles.

Interview Process:

One interview will be conducted for the hiring process.