Client Relations Specialist
2 weeks ago
Benefits:
- 401(k) matching
- Health insurance
- Opportunities for career growth
- Paid time off
- Parental leave
- Training and development programs
AGENCY DESCRIPTION:
Are you a personable individual with a passion for customer service? Do you thrive in environments where you interact with clients? If so, a position with a State Farm independent contractor agent could be the right fit for you. State Farm agents operate independently, promoting State Farm Insurance and financial services.
ROLE SUMMARY:
As a Customer Engagement Representative for Josh Harris - State Farm Agency Intern, you play a crucial role in our daily operations and contribute to the success of our clients. You will enhance our office's growth through strong client relationships and serve as a bridge between customer needs and State Farm departments. Your proactive approach in marketing relevant products and services will significantly improve our customers' lives.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims submissions, and billing inquiries.
- Foster successful and enduring customer relationships.
REQUIREMENTS:
- Preferred experience in sales, whether in outside sales, inside sales, retail, or telemarketing.
- Experience in managing client relationships is a plus.
- Interest in marketing products and services tailored to customer needs.
- Exceptional communication skills, including written, verbal, and listening abilities.
- Commitment to providing excellent customer service.
- Adept at anticipating customer needs.
- Ability to relate effectively to customers.
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