Client Relations Specialist

2 weeks ago


Allendale, Michigan, United States Josh Harris - State Farm Agency Intern Full time
Job Overview

Benefits:

  • 401(k) matching
  • Health insurance
  • Opportunities for career growth
  • Paid time off
  • Parental leave
  • Training and development programs

AGENCY DESCRIPTION:
Are you a personable individual with a passion for customer service? Do you thrive in environments where you interact with clients? If so, a position with a State Farm independent contractor agent could be the right fit for you. State Farm agents operate independently, promoting State Farm Insurance and financial services.


ROLE SUMMARY:
As a Customer Engagement Representative for Josh Harris - State Farm Agency Intern, you play a crucial role in our daily operations and contribute to the success of our clients. You will enhance our office's growth through strong client relationships and serve as a bridge between customer needs and State Farm departments. Your proactive approach in marketing relevant products and services will significantly improve our customers' lives.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims submissions, and billing inquiries.
  • Foster successful and enduring customer relationships.

REQUIREMENTS:

  • Preferred experience in sales, whether in outside sales, inside sales, retail, or telemarketing.
  • Experience in managing client relationships is a plus.
  • Interest in marketing products and services tailored to customer needs.
  • Exceptional communication skills, including written, verbal, and listening abilities.
  • Commitment to providing excellent customer service.
  • Adept at anticipating customer needs.
  • Ability to relate effectively to customers.


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