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Insurance Customer Support Specialist
2 months ago
The Insurance Customer Support Specialist plays a crucial role in delivering outstanding service to clients by addressing inquiries, resolving concerns, and assisting customers with their insurance requirements. This position necessitates a comprehensive understanding of the agency's insurance offerings, policies, and procedures, along with the capability to communicate effectively with clients and colleagues.
Become a part of a leading Farmers Insurance Agency.
Compensation: $50,000 Base salary plus benefits and commissions
Benefits Package
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Monday to Friday Schedule
Opportunities for Career Advancement
Evenings Off
Key Responsibilities
Client Engagement: Address customer inquiries through phone, email, or chat in a timely and professional manner.
Policy Assistance: Support clients with policy details, coverage alternatives, and billing questions.
Claims Guidance: Assist customers throughout the claims process, providing information on necessary documentation and following up on claim progress.
Issue Resolution: Efficiently address customer complaints and challenges, ensuring satisfaction and loyalty.
Record Keeping: Maintain precise documentation of customer interactions, transactions, and feedback within the agency's CRM system.
Product Expertise: Remain knowledgeable about the agency's insurance products, services, and any regulatory updates that may impact clients.
Cross-Selling: Identify opportunities to suggest additional products or services that align with customer needs.
Team Collaboration: Collaborate closely with underwriters, claims adjusters, and other departments to resolve customer issues and enhance service delivery.
Regulatory Compliance: Follow all agency policies, procedures, and regulatory standards when managing customer information and transactions.
Qualifications
High school diploma or equivalent; additional college education or relevant certifications preferred.
Experience: Prior experience in customer service, especially within the insurance sector, is advantageous.
Skills:
Exceptional verbal and written communication abilities.
Strong problem-solving skills and meticulous attention to detail.
Capability to manage multiple responsibilities and prioritize effectively.
Proficiency in CRM software and other computer applications.
Familiarity with insurance policies, products, and terminology is beneficial.
Personal Attributes:
Customer-oriented with a positive demeanor.
Empathetic and patient when interacting with clients.
Able to work independently as well as collaboratively within a team.
