Insurance Customer Support Specialist
1 week ago
The Insurance Customer Support Specialist will play a crucial role in delivering outstanding service to our clients by addressing inquiries, resolving challenges, and assisting customers with their insurance requirements. This position demands a comprehensive understanding of the agency's insurance offerings, policies, and operational procedures, along with the capability to communicate effectively with clients and team members.
Become a part of a leading Farmers Insurance Agency.
Compensation: $50,000 Base salary along with benefits and commission opportunities.
Benefits Offered
- Competitive Base Salary + Commission + Bonus Potential
- Paid Time Off (PTO)
- Health Coverage
- Monday to Friday Work Schedule
- Opportunities for Career Advancement
- Evenings Off
Key Responsibilities
- **Client Engagement:** Address customer inquiries through phone, email, or chat promptly and professionally.
- **Policy Assistance:** Provide customers with information regarding their policies, coverage options, and billing questions.
- **Claims Guidance:** Assist clients in navigating the claims process, offering insights on documentation needs and following up on claim progress.
- **Issue Resolution:** Efficiently address customer complaints and challenges, ensuring satisfaction and loyalty.
- **Record Keeping:** Maintain precise records of customer interactions, transactions, and feedback within the agency's CRM system.
- **Product Expertise:** Stay updated on the agency's insurance products, services, and any regulatory changes impacting clients.
- **Cross-Selling Opportunities:** Identify and recommend additional products or services that align with customer needs.
- **Team Collaboration:** Work closely with underwriters, claims adjusters, and other departments to resolve client issues and enhance service delivery.
- **Regulatory Compliance:** Follow all agency policies, procedures, and regulatory standards in managing customer information and transactions.
Qualifications
- High school diploma or equivalent; additional college education or relevant certifications preferred.
- Experience: Prior customer service experience, especially in the insurance sector, is advantageous.
- Skills:
- Excellent verbal and written communication abilities.
- Strong problem-solving skills and attention to detail.
- Capability to handle multiple tasks and prioritize effectively.
- Proficiency in CRM software and other computer applications.
- Familiarity with insurance policies, products, and terminology is beneficial.
- Personal Attributes:
- Customer-oriented with a positive demeanor.
- Empathetic and patient when interacting with clients.
- Ability to work independently as well as collaboratively within a team.
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