Insurance Customer Support Specialist

1 week ago


Allendale, Michigan, United States Benjamin Smith-Farmers Insurance Agency Full time
Job Overview

The Insurance Customer Support Specialist will play a crucial role in delivering outstanding service to our clients by addressing inquiries, resolving challenges, and assisting customers with their insurance requirements. This position demands a comprehensive understanding of the agency's insurance offerings, policies, and operational procedures, along with the capability to communicate effectively with clients and team members.

Become a part of a leading Farmers Insurance Agency.

Compensation: $50,000 Base salary along with benefits and commission opportunities.


Benefits Offered

- Competitive Base Salary + Commission + Bonus Potential

- Paid Time Off (PTO)

- Health Coverage

- Monday to Friday Work Schedule

- Opportunities for Career Advancement

- Evenings Off


Key Responsibilities

- **Client Engagement:** Address customer inquiries through phone, email, or chat promptly and professionally.

- **Policy Assistance:** Provide customers with information regarding their policies, coverage options, and billing questions.

- **Claims Guidance:** Assist clients in navigating the claims process, offering insights on documentation needs and following up on claim progress.

- **Issue Resolution:** Efficiently address customer complaints and challenges, ensuring satisfaction and loyalty.

- **Record Keeping:** Maintain precise records of customer interactions, transactions, and feedback within the agency's CRM system.

- **Product Expertise:** Stay updated on the agency's insurance products, services, and any regulatory changes impacting clients.

- **Cross-Selling Opportunities:** Identify and recommend additional products or services that align with customer needs.

- **Team Collaboration:** Work closely with underwriters, claims adjusters, and other departments to resolve client issues and enhance service delivery.

- **Regulatory Compliance:** Follow all agency policies, procedures, and regulatory standards in managing customer information and transactions.


Qualifications

- High school diploma or equivalent; additional college education or relevant certifications preferred.

- Experience: Prior customer service experience, especially in the insurance sector, is advantageous.

- Skills:

- Excellent verbal and written communication abilities.

- Strong problem-solving skills and attention to detail.

- Capability to handle multiple tasks and prioritize effectively.

- Proficiency in CRM software and other computer applications.

- Familiarity with insurance policies, products, and terminology is beneficial.

- Personal Attributes:

- Customer-oriented with a positive demeanor.

- Empathetic and patient when interacting with clients.

- Ability to work independently as well as collaboratively within a team.



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