Insurance Customer Support Specialist

2 weeks ago


Allendale, Michigan, United States Benjamin Smith-Farmers Insurance Agency Full time
Job Overview

The Insurance Customer Support Specialist will play a crucial role in delivering outstanding service to clients by addressing inquiries, resolving concerns, and assisting customers with their insurance requirements. This position demands a comprehensive understanding of the agency's insurance offerings, policies, and operational procedures, alongside the capability to communicate effectively with clients and team members.

Become a part of a distinguished Farmers Insurance Agency, recognized among the top 1% nationally.

Compensation: $50,000 Base salary with additional benefits and commission opportunities.


Benefits Offered

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance Coverage

Monday to Friday Work Schedule

Opportunities for Career Advancement

Evenings Off


Key Responsibilities

Client Engagement: Address customer inquiries through phone, email, or chat in a timely and professional manner.

Policy Assistance: Provide customers with information regarding their policies, coverage options, and billing questions.

Claims Guidance: Assist clients throughout the claims process, offering insights on documentation requirements and tracking claim progress.

Issue Resolution: Efficiently address customer complaints and challenges, ensuring satisfaction and loyalty.

Record Keeping: Maintain precise documentation of customer interactions, transactions, and feedback within the agency's CRM system.

Product Awareness: Stay updated on the agency's insurance products, services, and any regulatory changes impacting clients.

Cross-Selling: Identify and recommend additional products or services that align with customer needs.

Team Collaboration: Collaborate closely with underwriters, claims adjusters, and other departments to resolve customer issues and enhance service delivery.

Regulatory Compliance: Follow all agency policies, procedures, and regulatory standards in managing customer information and transactions.


Qualifications

High school diploma or equivalent; additional college education or relevant certifications are preferred.

Experience: Prior experience in customer service, particularly within the insurance sector, is advantageous.

Skills:

Exceptional verbal and written communication abilities.

Strong problem-solving skills and meticulous attention to detail.

Capability to manage multiple tasks and prioritize effectively.

Proficiency in CRM software and other relevant computer applications.

Familiarity with insurance policies, products, and terminology is beneficial.

Personal Attributes:

Customer-oriented with a positive demeanor.

Empathetic and patient when assisting customers.

Able to work independently as well as collaboratively within a team.



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