Community Engagement Manager

1 week ago

Carrboro, North Carolina, United States MEB Management Services Full time

Job Overview

Position Summary

We are thrilled to present an opportunity for a Community Engagement Manager at MEB Management Services. Our mission is to foster an inspiring and inclusive environment that celebrates diversity while providing a range of benefits and opportunities for our team members. Join us in our commitment to empowerment and community involvement.

Key Benefits & Perks to Keep You Motivated

  • Comprehensive medical plans tailored to your needs
  • Options for dental and vision insurance
  • Health Savings Account (HSA) with employer contributions
  • Financial security benefits, including a 401k plan with company matching
  • Optional life insurance and additional voluntary life coverage
  • Short-term disability options along with long-term disability coverage

Additional Advantages

  • Supplemental life insurance, critical health insurance, and accident coverage
  • Vacation program that starts accruing immediately upon hire
  • Sick leave available when needed
  • Paid holidays and floating holidays for special occasions
  • Company-sponsored wellness initiatives
  • Ongoing education and development programs

Responsibilities of the Community Engagement Manager:

  • Lead and manage the property team in daily community operations, ensuring an engaging and motivating atmosphere.
  • Develop maintenance and team schedules, holding team members accountable for their performance and engagement.
  • Provide effective coaching to the team, fostering an inclusive workplace where everyone feels valued.
  • Oversee budget management, accounts, rent collections, and tenant communications; utilize software for accuracy and efficiency.
  • Review applications, conduct background and credit checks, ensuring adherence to processes and procedures.
  • Handle administrative duties, including file audits for compliance and tax filing.
  • Report escalated issues to the Asset Director.
  • Prepare client reports for Asset Director review, ensuring all necessary documentation is collected for regular meetings.
  • Communicate variances, concerns, and positive impacts in property operations effectively and promptly, adopting a solution-oriented approach.
  • Enforce company policies and procedures regarding compliance documentation for new leases and resident recertification.
  • Welcome residents, applicants, and visitors courteously and respectfully.
  • Address and resolve residents' inquiries, concerns, and complaints in a timely manner.
  • Inspect property conditions and coordinate maintenance activities, ensuring compliance with regulations while enhancing curb appeal and amenities.
  • Investigate complaints and mediate conflicts.
  • Secure the property and implement safety measures; respond to emergencies and complete necessary documentation.
  • Ensure all work-related activities are conducted in a fair, ethical, and consistent manner.
  • Perform any other assigned tasks.

Ideal Candidate Qualifications:

  • Bring a high level of energy and a positive attitude to contribute to a vibrant atmosphere.
  • Utilize financial skills to manage property budgets, accounts, and rent collections effectively.
  • Present a professional image that supports strong leadership.
  • Demonstrate excellent customer service and communication skills, drawing from relevant experience in property management or hospitality.
  • Minimum of 2 years of multi-family leasing management experience required, with additional leasing experience preferred.
  • High School diploma or equivalent required; a bachelor's degree in business or a related field is preferred.
  • Strong organizational and administrative skills with exceptional time management abilities.
  • Excellent scheduling and prioritization skills to coordinate work with vendors and contractors.
  • Ability to support property team members professionally in daily operations.
  • Proficient in computer skills, including MS Office Suite (Outlook, Teams, Word, Excel); experience with Property Management Software is preferred.
  • Bilingual candidates are preferred but not required.
  • Must possess a valid driver's license, current automobile insurance, and reliable transportation.
  • Background and credit checks, pre-employment drug screening, and employment verification are required.

Equal Opportunity Employer (EOE)

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