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Community Engagement Manager

2 months ago

Carrboro, North Carolina, United States MEB Management Services Full time

Job Overview

Position Summary

We are thrilled to introduce an opportunity for a Community Engagement Manager at MEB Management Services . Our mission is to foster an inspiring and inclusive environment that celebrates diversity while providing a range of benefits and growth opportunities. Join us in our commitment to empowerment and community involvement.

Key Benefits & Perks to Inspire You

  • Comprehensive medical plans tailored to your needs
  • Options for dental and vision insurance
  • Health Savings Account (HSA) with employer contributions
  • Financial security benefits, including a 401k plan with company matching
  • Optional life insurance and additional voluntary life coverage
  • Short-term disability options along with long-term disability plans

Additional Benefits

  • Supplemental life insurance, critical health insurance, and accident coverage
  • Immediate vacation accrual upon hiring
  • Sick leave available as needed
  • Paid holidays and floating holidays for special occasions
  • Company-sponsored wellness programs
  • Ongoing education and development initiatives

Responsibilities of the Community Engagement Manager:

  • Lead and manage the community team in daily operations, fostering an engaging and motivating atmosphere.
  • Develop maintenance and team schedules, ensuring accountability for performance and team involvement.
  • Coach and mentor team members to cultivate an inclusive workplace where everyone feels valued.
  • Oversee budget management, account handling, rent collections, and tenant communications; effectively utilize software for accuracy and timeliness.
  • Review applications, background checks, and credit assessments to ensure compliance with established procedures.
  • Conduct administrative tasks, including file audits for compliance and tax filing.
  • Report escalated issues to the Asset Director as necessary.
  • Prepare client reports for Asset Director review, ensuring all supporting documentation is ready for client meetings.
  • Communicate variances, concerns, and positive impacts on property operations in a timely manner, adopting a solution-oriented approach.
  • Enforce company policies and procedures regarding lease compliance and resident recertification.
  • Greet residents and applicants with courtesy and respect.
  • Address and resolve resident inquiries, concerns, and complaints promptly.
  • Inspect property conditions and coordinate maintenance activities, ensuring compliance with local, state, and federal regulations while enhancing curb appeal and amenities.
  • Investigate complaints and mediate conflicts effectively.
  • Secure the property and implement safety measures; respond to emergencies and complete necessary documentation.
  • Ensure all work-related activities are conducted fairly, ethically, and consistently.
  • Perform any other tasks as assigned.

Ideal Candidate Qualifications:

  • Bring a high level of energy and a positive attitude to contribute to a vibrant atmosphere.
  • Utilize financial skills to manage property budgets, accounts, and rent collections effectively.
  • Present a professional image that supports strong leadership qualities.
  • Demonstrate excellent customer service and communication skills, with experience in property management or hospitality.
  • Minimum of 2 years of experience in multi-family leasing management, with several years in leasing roles.
  • High School diploma or equivalent required; a bachelor's degree in business or a related field is preferred.
  • Strong organizational and administrative skills with a focus on time management.
  • Excellent scheduling and prioritization abilities to coordinate work with vendors and contractors.
  • Ability to support and assist property team members in daily operations professionally.
  • Proficient in computer skills, including MS Office Suite and property management software.
  • Bilingual skills are a plus but not mandatory.
  • Must possess a valid driver's license and reliable transportation.
  • Background checks, pre-employment drug screening, and employment verification are required.

Equal Opportunity Employer (EOE)