Installation and Maintenance Technician

1 week ago


Carrboro, North Carolina, United States Fitch Lumber Co Inc Full time
Position Overview

As a vital member of our team, you will report directly to the Installation and Service Manager (ISM). Your primary responsibility will be to assist a diverse range of clients, including consumers, builders, contractors, architects, and designers, ensuring the effective installation and maintenance of building materials.

Key Responsibilities:

  • Support the ISM in all facets of product service, repair, fabrication, and installation of doors, windows, and specialized millwork, whether on-site or in our designated workshop.
  • Oversee the maintenance and cleanliness of workshop tools and machinery, including creating monthly upkeep schedules.
  • Ensure compliance with manufacturers' guidelines and warranties during all work processes.
  • Guarantee that all products are installed securely and safely, ensuring proper flashing to prevent water and air intrusion, thus ensuring optimal performance and longevity.
  • Respond to service requests promptly, ideally within a 24-hour timeframe.
  • Coordinate vendor and manufacturer service programs as directed by the ISM.
  • Lead and manage subcontractors for installation support as necessary.
  • Conduct informative installation and service presentations for architects, contractors, and carpenters at the request of the ISM.
  • Engage professionally with coworkers, customers, and homeowners, adhering to established codes of conduct and customer interaction standards.
  • Maintain a professional appearance suitable for safety and job requirements.
  • Participate in vendor workshops, training sessions, and facility tours to enhance product knowledge and refine service and installation skills.
  • Follow up with clients to ensure satisfaction and address any disputes or issues effectively.

Our commitment to excellence is reflected in our core values: Respect, Trustworthiness, Reliability, Engagement, and Knowledge. Every team member is expected to embody these principles in their daily activities.



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