Sales Associate for Building Materials

2 weeks ago


Carrboro, North Carolina, United States Fitch Lumber Co Inc Full time
Job Overview

This role involves managing the sales of construction materials and products to clients and contractors, either face-to-face at the sales counter or through phone interactions, while ensuring prompt and courteous service.

Key Responsibilities:

  • Assist customers with inquiries related to product selection, order placements, pricing requests, delivery scheduling, and follow-ups.
  • Address and resolve customer service issues, seeking assistance from management when necessary.
  • Accurately input customer orders and pricing details into the point-of-sale system, ensuring invoice correctness.
  • Operate and balance the cash register on a daily basis.
  • Investigate credits, returns, and overdue payments as required.
  • Work to minimize inventory shrinkage and safeguard the store against theft.
  • Collaborate with Outside Sales Representatives to enhance customer satisfaction by addressing inquiries about orders and products.
  • Establish and nurture strong relationships with customers and contractors.
  • Perform additional tasks as assigned by management, including stocking, mixing paint, and key cutting.
  • Maintain a comprehensive understanding of all products offered by Fitch Lumber Co Inc.
  • Conduct follow-up calls with customers when necessary.
  • Possess knowledge of local vendors and the products they provide.

Qualifications:

  • Prior sales experience and familiarity with building materials and the construction industry is preferred but not mandatory.
  • Outgoing and friendly demeanor.
  • Strong interpersonal and communication skills to effectively engage with customers and contractors.
  • Ability to navigate the company’s point-of-sale system.
  • Self-motivated and confident, with a willingness to adapt to new situations.
  • Ability to maintain composure under pressure while managing multiple tasks.
  • Attention to detail and strong mechanical aptitude.
  • Highly organized with excellent planning and problem-solving skills.
  • Familiarity with inventory management and control is beneficial.


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