Construction Support Associate

1 week ago


Carrboro, North Carolina, United States Fitch Lumber Co Inc Full time
Job Overview

As a key member of our team at Fitch Lumber Co Inc, you will report directly to the Installation and Service Manager (ISM). Your primary role will involve supporting clients, builders, contractors, architects, and designers to ensure the effective installation and servicing of building materials.

Core Responsibilities:

  • Assist the ISM with all facets of product service, repair, fabrication, and installation of doors, windows, and specialty millwork, whether on-site or in our facilities.
  • Maintain tools and machinery in our workshop, ensuring cleanliness and proper upkeep. Develop monthly maintenance schedules for equipment and building systems.
  • Adhere strictly to manufacturers' guidelines and warranties in all work performed.
  • Guarantee that all products are installed securely and safely, ensuring proper flashing to prevent water and air intrusion, thereby ensuring optimal performance and longevity.
  • Respond to service requests promptly, typically within 24 hours.
  • Coordinate vendor and manufacturer service programs as directed by the ISM.
  • Lead and oversee subcontractors for installation assistance as required.
  • Conduct informative installation and service presentations for architects, contractors, and carpenters upon request from the ISM.
  • Engage professionally with coworkers, customers, and homeowners, adhering to our code of conduct and customer interaction standards.
  • Dress appropriately for safety and job requirements.
  • Participate in vendor workshops, training sessions, and facility tours to enhance product knowledge and refine service and installation techniques.
  • Follow up with customers to ensure satisfaction and address any disputes or issues that may arise.

At Fitch Lumber Co Inc, we are committed to our core values: Respect, Trustworthiness, Reliability, Engagement, and Knowledge. Every team member is expected to embody these principles in their daily activities.



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