Reservations Coordinator
4 weeks ago
We are seeking a highly skilled and detail-oriented Reservations Agent to join our team at Primland Resort. As a key member of our reservations team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless guest experience.
Key Responsibilities:
- Provide professional and friendly service to guests, responding to their inquiries and resolving any issues in a timely manner.
- Manage reservations, including booking and entering room requests, updating group lists, and ensuring accuracy.
- Communicate with guests, sales teams, and other departments to ensure a smooth check-in and check-out process.
- Upsell hotel facilities and services to guests, based on their interests and preferences.
- Assist guests with hotel facilities, providing information and resolving any issues.
- Follow department policies, procedures, and service standards.
- Follow all safety policies.
Requirements:
- Previous customer-related experience required.
- Knowledge of Opera an asset.
- Previous Property Management System experience preferred.
- Computer literate in Microsoft Office applications, including Outlook, Word, and Excel.
- Ability to type 50 words per minute.
- Strong attention to detail and interpersonal skills.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
Physical Aspects of Position:
- Frequent sitting throughout shift.
- Occasional kneeling, pushing, pulling, lifting, walking, and standing.
- Occasional ascending or descending ladders, stairs, and ramps.
Visa Requirements:
Must have proof of eligibility to work in the United States.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why Work for Accor?
We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Qualifications:
All your information will be kept confidential according to EEO guidelines.
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