Reservations Coordinator
2 days ago
We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Kiawah Island Golf Resort. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of perfect.
Key Responsibilities- Provide personalized service to guests, ensuring their needs are met and exceeded.
- Create and sell customized stay packages, tailored to each guest's interests and preferences.
- Offer expert knowledge on resort amenities, activities, and events, ensuring guests have a comprehensive understanding of their options.
- Collaborate with the Front Desk, Leisure Services, and Concierge Teams to deliver an exceptional guest experience.
- Upsell quality levels and view types to guests, maximizing revenue opportunities.
- Make reservations for guests, including dinner, golf, tennis, and other activities, to ensure a seamless and enjoyable stay.
- Stay up-to-date on Forbes Five Star and AAA Five Diamond standards, upholding the highest level of quality and service.
- Perform other duties as assigned, ensuring the smooth operation of the reservations team.
- Previous customer service experience required.
- High school diploma or equivalent vocational training certificate required; college degree preferred.
- Friendly, patient, and pleasant telephone voice essential.
- Excellent attention to detail and organizational skills required.
- Strong written and verbal communication skills necessary.
- Proficiency in Microsoft Word, Excel, and Outlook required.
- Ability to work independently and as part of a team.
- Good to excellent communication skills in English, both verbal and written.
- Must be able to pass a background check.
- Ability to lift and carry a minimum weight of 25 lbs across short-medium distances.
- Must be able to work on-site due to daily job requirements.
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort and look forward to reviewing your application.
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