Guest Services Associate

2 weeks ago

Edisto Island, United States Wyndham Destinations Full time
Unlock the Magic of Hospitality

At Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Services Associate, you'll play a vital role in making their vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an unforgettable stay.

As a key member of our team, you'll have the opportunity to:

  • Extend hospitality with heart, providing warm welcomes and exceptional service to guests from around the world
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions
  • Process cash and credit card transactions with precision and accuracy
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner
  • Promote teamwork and quality service through daily communications and coordination with other departments


Benefits and Rewards

We offer a comprehensive benefits package to our associates, including medical, dental, and vision insurance, discounted hotel and resort stays, employee stock purchase program, tuition reimbursement, 401K retirement savings with company match, and more. Plus, you'll have the opportunity to earn a $250 bonus after your first 30 days of employment.

What We're Looking For

We're seeking a professional with a positive attitude, excellent communication skills, and the ability to solve problems with minimal supervision. You'll need basic math skills and knowledge of proper cash handling procedures, as well as the ability to multitask and work in a fast-paced environment. A high school diploma or equivalent and one year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment are required.

Why Choose Wyndham Destinations?

We're a company that values our associates and provides opportunities for growth and development. We're committed to delivering exceptional experiences for our guests and creating a positive work environment for our team members. If you're passionate about hospitality and delivering exceptional service, we'd love to hear from you.

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