Host/Hostess - Skull Creek Boathouse

3 days ago

Hilton Head Island, South Carolina, United States SERG Restaurant Group Full time
Job Summary

Provide exceptional dining experiences for guests by welcoming and warmly greeting them upon arrival. Manage the efficient and timely seating of guests to tables that best serve their needs.

Key Responsibilities
  • Welcome and greet guests warmly upon arrival
  • Manage the efficient and timely seating of guests
  • Promote and act in a manner consistent with the mission of the SERG Restaurant Group
  • Provide guests with menus and inform them of their server's name upon seating
  • Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
  • Assign guests to tables suitable for their needs and according to rotation
  • Speak with guests to ensure satisfaction with food and service
  • Answer telephone calls and respond to inquiries or transfer calls
  • Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed
  • Inform guests of establishment specialties and features
  • Receive and record guests' dining reservations
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Relay messages to servers and bussers as needed
  • Thank guests as they leave and invite them to return
  • Attend all scheduled employee meetings and offer suggestions for improvement
  • Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
  • Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
  • Take and prepare to-go orders
  • Operate cash registers to accept payments for food and beverages
  • Assist with preparing and serving food and beverages
Requirements
  • Able to understand and speak using the predominant language(s) of guests
  • Able to work in a standing position for long periods of time (up to 5 hours)
  • Possess organizational and multi-tasking skills
  • Ability to communicate clearly
  • Exceptional grooming habits
  • Reliable transportation
  • Must be eligible to work in the United States
Benefits
  • Health Insurance for qualified individuals
  • Supplemental Insurance for full-time and part-time employees
  • Discounts at all of the SERG sister restaurants
  • Opportunities for advancement

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