Front Desk Operations Manager
1 month ago
As a Front Desk Operations Supervisor at Marriott Vacations Worldwide, you will be responsible for supervising the Front Office staff to ensure exceptional owner/guest service. This includes actively listening and responding positively to owner/guest questions, concerns, and requests, using brand or property specific processes to resolve issues and delight owners and guests.
Key Responsibilities- Supervise Front Office staff to ensure excellent owner/guest service
- Process all owner/guest check-ins, confirming reservations and villa/room assignments
- Process all payment types, including room charges, cash, checks, and credit/debit cards
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Anticipate and address owner/guests' service needs
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
- Report accidents, injuries, and unsafe work conditions to manager
- Follow all company policies and procedures
- Available to work a flexible schedule, including evenings, weekends, and holidays
- Ability to stand, sit, or walk for an extended period of time
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Professional and pleasant personality
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Front Desk Operations Supervisor
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Front Desk Operations Supervisor
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