Reservations Coordinator

3 weeks ago


Johns Island, South Carolina, United States The Dunlin Full time
Job Overview

The Dunlin is seeking a skilled Reservations Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless reservation experience.

Key Responsibilities
  • Respond to guest inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
  • Assist in resolving guest challenges and work closely with fellow team members and other departments to ensure effective resolution.
  • Ensure accurate and efficient execution of billing and financial transactions on behalf of guests.
  • Upsell services and offerings as appropriate, ensuring that each guest is fully educated about the resort's amenities.
Requirements
  • Two years of experience in a hospitality, spa, or reservations position, preferably at a luxury resort.
  • Ability to create professional business correspondence.
  • Must possess excellent people and sales skills, as well as a positive phone manner.
  • Ability to work cohesively with other departments and team members.
About The Dunlin

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Our properties share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious service.



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